Customer Service - French Speaker

• Manage the process for escalated enquiries and complaints to resolution, without managerial support

• Deal with complex customer requirements, efficiently and professionally as per the service level agreement.

• Maintain daily customer service reports

• Provide expertise, guidance and support to colleagues

• Develop and deliver training and materials to support departmental needs

• Provide cover to the supporting Manager when required

• Other duties as dictated by business need

• Solve / escalate systems issues

• Provide a high standard of customer service support to Life Technologies customers

• Manage all telephone / fax / written / web orders within the divisions guidelines, relay price and availability of products to customers where necessary

• Plays a critical role in building customer relationships and representing the organization

• Respond and process all telephone enquiries as per the service level agreement

• Maintain and create new customers accounts

• Assess individual customer requirements and direct activities to appropriate departments.

• Adhere to SOP’s, SLA’s and departmental training guideline

What we looking for ?

• Experienced in Microsoft Office

• Strong written and verbal communication skills(French and English Essential)

• Must have the ability to identify and solve problems and to multi-task under deadlines

• Proven track record of customer service experience required, preferably in a call centre/office environment

• Must be self-motivated, enthusiastic, have a positive attitude, and perform as a team player

• Display attention to detail and accuracy in the workplace

• Good organizational skills and the ability to prioritize and/or delegate effectively

• Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers

• Work on your own initiative, work well with others, and lead by example
  
  About Thermo Fisher Scientific
  
  Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.