Customer Service Executive

Are you passionate about excellent service? Do you thrive on the success of your customers? Are you looking for an opportunity to work in a team that makes a real difference to people’s lives? If so, we’d love to hear from you.

At IntelliCentrics, we help hospitals keep their patients, staff and visitors safe, and help hospitals operate efficiently. Working with over 11,000 healthcare facilities globally, our industry-leading technology solution - SEC³URE – enables hospitals to enforce their access policies and work more closely with their commercial partners.

We’re growing, and have exciting future development plans, so we’re expanding our customer service team. We are looking for a passionate Customer Service Executive who will work with the Operations team to partner with and ensure the long-term success of our customers through customer service excellence.

The IntelliCentrics Operations team delivers an enhanced customer service programme designed to deliver maximum benefit from the SEC3URE service for our customers. As a Customer Service Executive, you will be an integral part of the team, both in supporting the implementation process at new facilities, and then helping ensure our service runs smoothly for customers. Working with a wide range of existing customers and building a relationship with potential new customers in Healthcare, ensuring the timely and successful delivery of our solutions according to customer needs.

IntelliCentrics actively seeks to hire and develop employees who are sharp, forward-thinking, vigilant, trustworthy and helpful. This helps to ensure that we deliver on our brand promise “to make the world a safer place.”

Primary Responsibilities

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  Provide accurate, courteous and thorough support to ensure positive customer experience.
• Interact with hospital administrators in response to all inquiries, requests and issues via phone and email
• Operate as the lead point of contact for any and all matters specific to assigned accounts
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Prepare and deliver reports on monthly performance
• Recommend solutions to enhance facilities’ benefit from utilization of SEC3URE
• Identify opportunities for sale of additional services through the interaction process, referring opportunities to the Sales Department
• Identify inactive facilities and refer to Customer Success Manager for follow up
• Handle all communications professionally and efficiently according to company policies and IntelliCentrics Brand Promise
• Successfully complete special projects or assignments as required in support of defined goals and objective

Key competencies

• An excellent telephone manner, a passion for outstanding customer service, enthusiastic and self-motivated.
• Excellent listening and communication skills, including great presentation skills.
• Ability to overcome objections and resolve issues.
• The ability to work effectively under pressure and on your own initiative when dealing with customer queries.
• Passion, energy and a deep need to compete and win coupled with a desire to reach your full potential.
• A keen interest in keeping up to date with all health-related matters.

Requirements

• 
  Experience of working within a customer service role. Good working knowledge of Microsoft Office.
• Educated to A-Level standard with a minimum GCSE Grade C in English and Maths.
• Exceptional time management and attention to detail skills