Customer Service Executive

☞ Westcon-Comstor

View: 108

Update day: 11-06-2024

Location: Swindon South West

Category: Administrative / Clerical / Assistant Consulting / Customer Service Executive management

Industry: Business Supplies Equipment Logistics Supply Chain Telecommunications

Position: Entry level

Job type: Full-time

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Job content

The Customer Service / Sales Support will be required to interact with customers both internal and external, also validating all customer purchase orders prior to the order entry process, resolving all discrepancies and moving customer orders through the ERP system to be shipped & invoiced.

Full induction / training will be given.

The Customer Service / Sales Support will drive excellent pre and post invoice customer service by responding to requests and queries in a timely and professional manner. Working directly with Order Entry, Sales, Service Delivery, Finance, Purchasing and the warehouse representatives, and dealing directly with third party carriers, vendors and customers.

You will need good communication and problem-solving skills, have good attention to detail and experience using Microsoft Office. This could be your ideal first office role and your opportunity to join an international organisation.

This office role is based in Cirencester. (Free parking)

We offer great benefits like 25 days holiday, BUPA Health Care and other incentives.

ABOUT THE ROLE

Customer Service

* Respond to customer’s requests promptly in a professional, polite and friendly manner

* Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner

* Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately

* Dealing directly with customers either by telephone, electronically

Order/Stock Management

* Managing and requesting releasing of holds - VAT, Credit Rejection, Wrong Shipping codes, Margin holds, Promotion holds

* Finance queries and incident management/resolution with finance

ABOUT YOU

Knowledge

* Detail oriented and works with a high degree of accuracy

* Ability to multitask

* Ability to tactfully handle difficult situations

* Possess strong problem solving skills

* Accurately captures customer information

* Good inter-personal skills

* Good Communication/Listening skills

* Willing to be flexible

* Ability to work effectively under pressure

* Computer literate with Microsoft Office and Microsoft Outlook

Qualifications / Experience

Some Customer Service or Order Management experience would beneficial.

Full induction / training will be given.

Join a growing global business

Westcon-Comstor is a leading name in IT distribution with US$4.35 billion in global revenues. Our job is to link technology vendors to our distribution partners who resell software and solutions to business and other customers.

This is an exciting time to join our expanding UK and Ireland operation, which serves the EMEA region. We have ambitious plans and huge future potential - you will be ideally placed to grow your career in a dynamic yet supportive culture.

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Deadline: 26-07-2024

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