Customer Service Consultant

Job content

Job Introduction

Do you have experience in working in a customer focused environment? Are you brilliant with people and have an enquiring mind?

Then we are looking for you!

You have the opportunity to join something special. We are looking for someone to join our team and become one of the faces of Skipton Building Society in your area.

As a Customer Consultant, you will be engaging in conversations to find out our customers’ needs, providing information to customers about the full range of financial products and services that we offer. By really listening to and getting to know our customers you will help them to review their circumstances and proactively identify the most appropriate products to suit their needs, all the while providing a straightforward, helpful service that lets your enthusiasm shine through.

In our friendly working environment, you will play an important part in making the most of every conversation with every customer, face-to-face or over the phone. So, whether you are promoting a new product or resolving a problem,you’ll always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

In return we will provide you with expert training,development conversations and opportunities to grow and progress your career with us.

Benefits

What we can offer you:

• Discretionary annual bonus
• Matching pension scheme plus 2%
• Generous holiday entitlement, as well trading schemes
• Rail season ticket scheme – up to 12 weeks of free travel
• Access to the Lifeworks app with special offers and discounts on everyday activities
  
  

More information can be found in the ‘Why Work For Us’ section below.

What You Will Bring

It is safe to say no two days are the same. Our colleagues come from all walks of life and so do our customers. You will need to be adaptable and empathetic, be able to think on your feet and build great rapport.

We Are Looking For People Who

• Are really passionate about delivering exceptional customer service
• Enjoy meeting new people and engaging in purposeful conversation
• Have great listening skills & a good attention to detail
• Work well with others, with a ‘one-team’ mindset
• Have excellent verbal and written communication skills
  
  

About Skipton Building Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do. The same goes for our people. We can only be successful as a business if we have great people, and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We are committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance.

Why Work For Us

We are committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and wellbeing. You will be ableto shape your career within your team and can expect a structured learning and development programme where you will be valued recognised and rewarded.

You will be able to shape your career within your team and can expect a structured learning and development programme where you’ll be valued recognised and rewarded.

More information on our benefits can be found here

Skipton are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability,religion/beliefs, sexual orientation or age