Customer Service Co-ordinator – UK Sales

☞ Fosroc

View: 107

Update day: 07-05-2024

Location: Tamworth West Midlands

Category: Consulting / Customer Service

Industry: Chemicals

Position: Associate

Job type: Full-time

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Job content

Reporting To:Job holder will report to the Customer Service / Distribution Manager

Objectives of the role

  • Support the organic growth of the UK Operating Company through delivery of the highest levels of customer service and implementation of best practice.
  • Continuously seek to improve and enhance the Fosroc customer service offer.
  • Be a proactive and highly motivated member of the Customer Service team.

Key areas of responsibility

  • Handle inbound and outbound sales calls, relating to price, availability, delivery and minor technical enquiries in a timely and professional manner.
  • Accurately input orders via Microsoft Dynamics (DAX), ensuring impeccable attention to detail at all times.
  • Liaise with Planning, Production, Procurement and Distribution teams to ensure deliveries are on time and in full, in line with company targets for OTIF.
  • Investigate and ensure customer queries/complaints are resolved speedily, in line with Fosroc procedures.
  • Process authorised quotations generated by the sales team.
  • Contribute towards the companies HSE objectives and KPI’s.
  • Proactively contribute towards achieving company and personal KPI’s.
  • Make positive contributions to team meetings and attend training events as required.
  • Adhere to all Policies and Procedures laid out by the Company, including H&S.
  • Undertake other tasks as reasonably directed from time to time to ensure the smooth running of the business.

Key working relationships

Internal

  • Customer Service Team
  • Operational Departments
  • Technical Department
  • Finance Team
  • Sales and Marketing Team

External

  • Customers
  • Transport Providers
  • Sales and Marketing Teams

Knowledge/Experience/Key Skills/Personal Attributes

Essential

  • Dedicated team player with strong work ethic
  • Excellent communication skills, both written & verbal
  • Flexibility and desire to exceed customer expectations
  • Professional telephone manner
  • Strong attention to detail and accuracy
  • IT literate
  • Ability to multi-task
  • Ability to work well under pressure
  • Ability to use "Positive Language"
  • A calming presence

Desirable

  • Knowledge of construction industry or similar type product base
  • NVQ in Customer Service and/or business administration
  • Experience of dealing with high volume of SKU’s and/or FMCG business
  • Experience in a manufacturing business
  • Experience of Microsoft Dynamics (DAX)

Applications can only be considered from candidates having a legal right to work in the UK

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Deadline: 21-06-2024

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