Customer Service Co-ordinator

Customer Service Co-ordinator

Location: Droitwich

Who are we?
At Menzies Distribution we’ve been delivering across the UK since 1833 – to and from every high street, as well as reaching the areas others can’t. Today, we’re Logistics UK’s most innovative business of the year. With a strong focus on the future, sustainability and innovation – we keep moving forwards.

About the role:Are you an experienced Customer Service Coordinator looking for your next opportunity?

We’re looking for an enthusiastic customer service professional to join our team in Droitwich. Based on a 40 hour week working Monday – Friday.

The Customer Service Coordinator acts as the liaison between the customer and the warehouse and Transport. Acts as first point of contact for the customer and resolves any problems or concerns with the receiving and storing, moving and distribution of supplies, stock and materials to and/or from the warehouse. Projects a positive and professional image at all times, assisting customers promptly and conducting all business in a friendly, courteous and knowledgeable manner.

COVID-19 precaution(s):

• Remote interview process
• Personal protective equipment provided or required Plastic shield at work stations
• Social distancing guidelines in place
• Virtual meetings
• Sanitisation, disinfection / cleaning procedures in place

What your day will look like:

• Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff
• Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customer’s experience
• Maintain and expand a pro-active relationship with existing customers and suppliers
• Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
• Ensuring that customer requirements are administered in a timely controlled and recorded manner
• Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviours to increase performance and employee satisfaction.
• Enter accurate data on to all internal systems and reports
• Maintain data security and integrity in line with Business needs.
• Creation of customer KPI reports
• Collation of accurate data to create customer invoices
• Maintain a safe working environment that complies with all aspects of the company’s H&S Policy

Additional Benefits:

• Dental, optical, physiotherapy, health screening, 24/7 counselling and more
• Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
• Discount on mobile phone contracts with EE;
• Expanding portfolio of training opportunities and development plans

What we need from you:

• Good communication skills are essential with the ability to express empathy with customers
• Excellent written and verbal skills are essential.
• Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
• Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
• Familiar with Microsoft Word, Excel and Powerpoint.
• Good spoken and written communication skills
• Strong analytical and numeracy skills
• Good level of financial understanding
• Confidence, tact and a persuasive manner
• Good organisational and time management skills
• Good ‘people skills’ for working with a range of colleagues and customers.
• A professional manner

Ready to set the wheels in motion?

What are you waiting for, apply now! For any further information on roles please feel free to get in touch.