Customer Service Associate (German Speaking) - Maternity Cover

☞ Resideo

View: 102

Update day: 01-06-2024

Location: Motherwell Scotland

Category: Executive management Administrative / Clerical / Assistant Consulting / Customer Service

Industry: IT Services IT Consulting Appliances Electrical Electronics Manufacturing Computers

Position: Associate

Job type: Full-time

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Job content

Job Description

We are currently looking for a German Speaking Customer Service Associate within our office in Newhouse, Motherwell! The role will be working a maternity cover 12 month contract in a hybrid working model.

The role will be m anaging the relationship with customers on a day-to-day basis in an appropriate & professional manner. The successful candidate will p rovide and process information and feedback in response to orders, inquiries, concerns, and requests about deliveries, services and returns. Interface with supply locations and distribution centres and retain supply and delivery updates to provide feedback to customer

Job Duties
  • Take individual responsibilities for a dedicated number of OEM accounts.
  • Respond promptly to customer inquiries and requests primarily via e-mail/SFDC Service Cloud cases and phone.
  • Take ownership to ensure customers always receive a high level of service.
  • Receive, validate, and book OEM orders in line with customer agreements.
  • Handle, investigate and resolve any customer complaints with regards to failures within the order fulfilment process.
  • Ensure adherence to all Customer Care and Returns related processes.
  • To execute the day-to-day administration of the Customer Returns process and associated customer credits
  • Direct requests and unresolved issues to internal departments/stakeholders and follow up until resolved.
  • Follow up customer orders with internal functions on time and update customers regularly and proactively.
  • Follow up on customer interaction, providing timely and meaningful feedback
  • Support other administrative roles when required/requested
  • Support projects and process improvements to increase customer experience and productivity.
  • Assess supply shortages of customer orders and feedback/escalate to Factory Planner.
  • Own the stock allocation for strategic customers and communicate with key stakeholders in case of product shortages
  • Participate regular meetings with suppliers on item flows (Past Due review, escalations, exceptional demand, order outlook, etc.) and determine actions to correctively solve any issues. Partner with appropriate team members to execute the recommendations.
  • Plan and execute express shipments
YOU MUST HAVE:
  • Be a fluent German speaker
  • Some customer service experience
  • Customer centric with a can-do attitude
  • Good team player
We Value
  • Experience with handling of export orders is advantageous.
  • Experience with ERP systems preferably SAP R3, although training can be provided.
  • Six Sigma Green Belt is advantageous
  • Demonstrated Analytical and (Distribution) Planning skills
  • Managing pressure effectively
  • Comfortable multi taking in a face paced environmen t
  • Attention to detail and accuracy
  • Self-motivated
What’s In It For You
  • Hybrid working model
  • Working for a global business
  • Added benefits
About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com .

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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Deadline: 16-07-2024

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