Customer Service Assistant (Optical Advisor) - Faringdon, Oxfordshire

Job content

Customer Service Assistant (Optical Advisor)

The position of Optical Advisor is one which is both varied and rewarding. Our Optical Advisors are a vital link between our patients and professional staff and might best be described as ‘the face of Haine & Smith’, since they are usually the first point of contact for visitors to the practice.

Main Responsibilities

· Reception work such as greeting patients, scheduling appointments, sending letters and invoices on behalf of our professional staff.

· Performing routine checks on patients’ eyes as a preliminary part of their eye examination and advising new contact lens patients how to handle and look after their lenses.

· Carrying out minor repairs and adjustments to spectacle frames and providing advice on frame styling when requested.

· General administration such as balancing the till, banking, processing invoices and NHS payments and preparing end of day/weekly reports.

· Responsible for the day to day appearance of the practice, maintaining a high level of housekeeping at all times, i.e. merchandising displays, cleaning, stock control.

· Above all, looking after our patients in a friendly, compassionate yet professional way and to give them the high level of care that we have built our reputation on.

· You may also have the opportunity to progress to dispensing spectacles with further training.

Personal Specification - Skills, Knowledge and Experience

· No previous optical experience is required, you will be provided with full training.

· Experience of delivering exceptional customer service, in a professional but friendly manner in a previous job or work experience.

· GCSE’s grade C (5) in core subjects preferable (or equivalent qualification).

· A strong background in customer service and commitment to customer care

· Confidence in dealing with people, with the ability to quickly and easily build rapport and relationships with patients and practice teams

· To be able to communicate clearly and concisely, without using jargon or technical language

· Excellent verbal and written communication skills

· Listening skills, to ensure you’re giving the customer the best advice

· Sales experience, and the ability to inspire customer loyalty

· Good commercial awareness

· Teamworking skills, and the ability to lead and motivate staff

· A flexible approach to work and the ability to adapt to change

· Self-motivation

· Attention to detail.

· The ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion

· Positive and outgoing

· Flexibility – able to be flexible on days worked and providing cover to other practices

· Well-presented and professional

Job Type: Full-time

Salary: Up to £10.42 per hour

Expected hours: 37.5 per week

Benefits:

• Store discount

Schedule:

• 8 hour shift

Work Location: In person

Reference ID: FAR/OA