Customer Service Assistant

☞ Finda Recruitment

View: 112

Update day: 01-06-2024

Location: Winchester South East

Category: Insurance

Industry:

Job type: Full-time

Salary: £20,000 a year

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Job content

Job Introduction

Customer Service Agent -Winchester – New Alresford

£20,000 per annum - full time

If you are looking for the next step in your customer service career, then this is the perfect role for you! We are looking for a detail orientated, customer focused individual to come and join our lively team at Lifetime Pet Cover!

The Role:

As a Customer Service Agent, you will be an active member within the team but most importantly you will be the first point of contact for their customers.

Your day to day will be:

  • Handling inbound and outbound customer service communications
  • Adhering to FCA guidelines, company requirements and brand standards
  • Data entry and competitor research, Policy renewals and system navigation
  • Complete ongoing training to become an outstanding lifetime pet representative
  • Provide exceptional customer service via phone, email and live-chat via our website

You will be based in Lifetime Pet Covers’ lovely new offices in the Hampshire countryside and work with team of pet-loving, customer focused colleagues. We will also be looking at starting a dog rota for you to bring your furry friend into the office with you!


Who you will be joining?

If successful you will be joining Lifetime Pet Cover, a multi-award-winning pet insurance company founded in 2014. Their UK based team has over 30 years of experience in pet insurance which means we can provide our customers with the highest level of expertise, understanding and compassion. Since 2014, our excellent customer service has been recognised by multiple awards including the Moneynet Best Pet Insurance Provider 2019/2020 and the Feefo Platinum Trusted Service Award 2020.


The right customer service agent:

  • Have excellent communication and interpersonal skills
  • Experience in a regulated environment, such as working alongside FCA guidelines.
  • Experience working in insurance environment
  • Strong administration and customer service experience
  • Good computer skills, in particular Microsoft Excel
  • Excellent organisational and time management skills
  • Strong Team Player
  • Willingness to develop new skills
  • Driven, positive and enthusiastic approach to work
  • Ability to handle objections in a fair and calm manner
  • Have the ability to multi-task/adapt to new processes
  • Our location is just outside of Winchester in Bishops Sutton / Alresford so access to transport is essential

If this sounds like the perfect opportunity for you then don’t waste any time and apply! Interviews will be commencing very soon!

We look forward to reading every application.

INDHP


Package Description

Customer Service Agent -Winchester – New Alresford

£20,000 per annum - 37.5 hours per week

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Deadline: 16-07-2024

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