Customer Service Apprentice

☞ Arthur Medical Services Limited

View: 106

Update day: 07-05-2024

Location: Ilkeston East Midlands

Category: IT - Hardware / Networking IT - Software Information Technology Consulting / Customer Service Human Resources

Industry:

Job type: Apprenticeship

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Job content

The successful applicant will mainly be required to support the Management team and Partners of the practice, although there may also be some scope for supporting our reception team when the need arises. They will also gain experience in Human Resources and Payroll/Finance through supporting staff in these areas.


Closing date: 31 Jan 2022

Apprenticeship summary

  • Weekly wage

    £143.84

  • Working week

    Between Monday - Friday, 8.00am and 6.30pm

    Total hours per week: 31.00

  • Expected duration

    15 months

  • Possible start date

    07 Feb 2022

  • Date posted

    yesterday

  • Distance

    116.7 miles

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001805155

  • Positions

    1 available

The successful applicant will be provided with full training, mentoring and support to enable them to eventually undertake all of the following duties:

  • Provide administrative support to Management and Partners of the Practice
  • Facilitating efficient lines of communications between patients and clinicians at all times
  • Manual filing of information and documents where appropriate
  • Extensive use of the medical centres computer system and other computer software such as MS Word, Excel and Outlook
  • To use and amend (where appropriate) the computerised appointment system
  • Retrieval of information as required from both computer and manual systems
  • Responsible for the internal and external mail distribution and delivery (this includes ensuring specimens for pathology are ready for collection.)
  • Ensure that the information resources in the practice premises are regularly updated and kept in a tidy and orderly manner
  • Ensuring adequate stocks of information leaflets, certificates and prescription forms are maintained and ordered when appropriate
  • Observe a strict code of confidentiality at all times
  • To work within the practice’s agreed policies and guidelines and where appropriate, commenting on and contributing to changing such policies
  • Attend practice meetings or other meetings when required
  • Signposting patients to other services as appropriate
  • Carry out general health and safety checks around the building
  • Providing administrative support for HR; updating records, producing interview letters etc.
  • Ensuring the internal communication system is kept up to date
  • Inputting data on to accounting software
  • To deliver a quality reception service when required, dealing directly with patients, relatives and carers either face to face or by telephone
  • Reception services include general enquiries, booking or cancelling of appointments, logging of accurate information (e.g. visit requests)

Requirements and prospects

Desired skills

  • Excellent communication skills both verbal and written
  • Excellent listening skills
  • Basic administrative skills
  • Basic computer knowledge/literacy – standard keyboard skills
  • Logical thinker.
  • Strong timekeeping skills

Personal qualities

  • Reliable and motivated with a good work-ethic
  • Outgoing personality; confident when meeting and communicating with new people.
  • Willingness to ask questions and for help if unsure
  • Eagerness to learn new skills
  • Ability to work under pressure and prioritise when needed
  • Ability to maintain a calm demeanour when dealing with conflict
  • Ability to maintain confidentiality at all times

Desired qualifications

  • GCSE maths and English Grade A*-C / 4-9 are required for this role

Future prospects

  • Possible progression for the right candidate

About the employer

Arthur Medical Centre is a busy but friendly GP surgery based in Horsely Woodhouse.

Employer

Arthur Medical Services Limited

Address

The Arthur Medical Centre

Main Street

Ilkeston

DE7 6AX

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Training

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Applications for this apprenticeship are being processed by Access Training

Contact

Hollie Hallam 07862346749 hollie.hallam@atem.co.uk

  • Customer Service Practitioner Level 2 Apprenticeship Standard

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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Deadline: 21-06-2024

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