Customer Service Apprentice

☞ PARSONS ACCOUNTANTS LTD

View: 106

Update day: 07-05-2024

Location: Ossett Yorkshire and the Humber

Category: Consulting / Customer Service Sales Merchandising / Purchasing / Supply Chain

Industry:

Job type: Apprenticeship

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Job content

The administrative apprentice will be required to perform a range of technical, clerical and administrative duties enabling the business to run smoothly and efficiently ensuring impeccable professional standards. The position also serves as the main receptionist for the business meetings and greeting visitors.


Closing date: 31 Jul 2021

Apprenticeship summary

  • Annual wage

    £12,740.00

  • Working week

    (shifts to be confirmed)

    Total hours per week: 37.00

  • Expected duration

    13 months

  • Possible start date

    08 Aug 2021

  • Date posted

    today

  • Distance

    161.4 miles

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001736636

  • Positions

    1 available

Main tasks for the role include;

  • Meet and greet visitors, handle incoming calls and perform the general administration duties where required interacting in a positive manner directing enquiries to staff members when appropriate
  • Open the mail, distribute, scan and email to clients where required
  • Scanning and filing on the electronic filing system, maintaining client files.
  • Routine company secretarial
  • Replenish the stationery, printer supplies and office supplies
  • Internal client administration
  • Assist the managers when requested which can involve arranging meetings
  • Dealing with routine client communication
  • Office facilities management

Requirements and prospects

Desired skills

  • Work as part of a team
  • Ability to prioritise and manage time effectively
  • Capable of working on several projects simultaneously and efficiently
  • Willing and able to develop new skills

Personal qualities

  • Self-Starter
  • Good positive manner both on the phone and in person
  • Adaptable, flexible
  • Resilient

Desired qualifications

GCSE Grade 4/C or above /equivalent

Future prospects

Opportunities for progression

About the employer

We are a busy medium sized firm of chartered accountants based in the WF5 area of Wakefield and we are currently looking to recruit a customer service apprentice.

Employer

PARSONS ACCOUNTANTS LTD

Address

Unit 2

Fryers Way

Ossett

WF5 9TJ

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Training

Training provider

WAKEFIELD COLLEGE

Applications for this apprenticeship are being processed by Wakefield College

Contact

Wakefield College

To achieve this apprenticeship, you will study the City & Guilds Level 2 Diploma for Customer Service Practitioners qualification. This qualification has been developed to support learners completing the Customer Service Practitioner Apprenticeship Standard and covers the required knowledge, skills and behaviours.

The qualification covers a range of topics through 6 mandatory units and 1 optional unit.

Mandatory units:
  • Developing self to achieve targets and goals
  • Recognition of regulations and legislation within own organisation
  • Principles of business
  • Contribute to a customer focused experience
  • Provide customer service
  • Manage customer expectations
Optional units:
  • Working in a sales environment
  • Working in an administrative environment
  • Working in a contact centre environment
  • Customer service principles*
  • Working in a retail environment
  • Social media in a work environment
  • Fundamentals of marketing
  • This unit is achieved through completion of an online multiple-choice test under exam conditions.

Functional Skills in English and maths:
These are key elements of your apprenticeship and are essential to the role of a customer service practitioner. If you do not already have a GCSE at grade A*-C (or new grade 9-4) in these subjects you will be required to study Functional Skills at the appropriate levels. Maths and English skills will support your apprenticeship programme, assisting you with assignment writing, research, job applications, communication and problem solving, to mention just a few.

Completion of the qualification and functional skills will lead to End Point Assessment. This consists of grading of your portfolio, a practical observation in your workplace, and a professional discussion on your learning. This is conducted by an Independent End Point Assessor from City and Guilds.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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Deadline: 21-06-2024

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