Customer Service and Office Support Apprentice

Duties may include:

• Answer telephone enquiries
• Act as a first point of contact to visitors to the Bradbury centre
• Welcoming visitors and using a sign in and out process
• Contact service users to support service delivery
• Booking of meeting rooms
• Cash handling, issue of receipts and recording all payments received
• Ordering of stationery and monitoring stock
• Filing, photocopying and word processing within the general office as required including data input
• Stamp and record all incoming mail and despatch to staff members and ensure that all outgoing mail is franked and processed accordingly
• Maintain and update leaflet displays and monitor stock
• To abide by and implement all Age UK Sunderland policies and procedures, including being aware of and responsible corporately and as an individual for Health and Safety policy
• To perform any other duties as may reasonably be requested by the Director or Line Manager

• A good standard of education
• Good IT skills with the knowledge and skills required for Word and Excel
• Good communication skills both verbally and written
• Ability to work on own initiative
• Good telephone manner
• Ability to work as part of a team
• Ability to deal with sensitive issues
• An understanding of the needs and aspirations of older people

• An interest in or experience of working within the voluntary and community sector
• An interest in working in an environment focused on supporting older people

GCSE or equivalent maths and English at grade 4/C or higher.

This apprenticeship could lead to further apprenticeship and training opportunities, or full-time employment for the right candidate.

This role will see you spend long periods of time working at a desk on a PC.

• Level 3 Business Administration Apprenticeship Standard