Customer Service Agent

Job content

Position available for our client in Oldbury office.

We are looking for Customer Service/Order Taking agent.

Main duties:

• Working in a busy office, ensuring a superior customer service is always provided, building strong relationships with the customer base.
• Omnichannel order taking and input; receipt and negotiation of requested order times and delivery windows, giving commitments to satisfy the customer.
• Modification of in process orders at the customer request.
• Ensure customer orders are carried out meeting the defined service parameters, in line with company Customer Service Promise.
• Utilise company track system for monitoring deliveries on the road to support ETA and timely notification to the customer if requested by the customer as he / she contacts the office
• Input customer orders into bespoke SAP system
• Working closely with the Transport Planning Team to ensure all orders meet company Customer Service Promise.
• Proactive resolution of customer issues. Raising and supporting resolution of customer complaints and escalation for further investigation.
• Ensure all administration tasks associated with the activities of the Customer Service team are completed within the agreed timelines.
• Liaison with Inside Sales for processing of cash sales orders and payments.
• Scheduling workloads to production units to meet customer demands
• Demonstrate a highly visible commitment to Health & Safety within the office.
• Liaising closely with Sales & Technical Managers to maintain customer focus and exchange key commercial information including understanding of materials packages at plants to ensure accuracy of order entry.
• Regular communication with Plant Managers to keep them informed of changes in amendments to customer orders that impact their ability to supply, such as volume, date, and mix amendments.
• Management of provisional orders, same day, and future orders.
• Build strong relationships with key stakeholders. Ensure there is excellent communication between the Customer Service Representatives team and the wider business, so customer requirements and concerns are identified and dealt with promptly.

Experience required:

• Experience in similar customer service role is must
• Previous experience in a customer focused environment, committed to providing the best possible experience for company customers.
• Previous experience of working in a fast paced, high interaction customer service environment is essential.
• Excellent communication, inter-personal, organisation and problem-solving skills.
• Ability to work as part of a team.
• Experience of working with KPI’s in a results driven environment.
• A digital mindset, ability to work with new technology and good IT skills.
• Experience working with SAP modules desirable.
• Flexible approach to maximize team effectiveness.
• Knowledge/experience of logistics or cement industry desirable.

Shift:
Monday - Friday
8:00 - 17:00

Salary on offer: £12.50ph to £13.46ph depends on experience

Temporary, long term, ongoing work, could lead to a permanent contract for suitable candidate.

Start ASAP.

Apply with your CV and we will contact you!

Job Types: Temporary contract, Temp to perm, Full-time
Contract length: 0-12 months

Salary: £12.50-£13.46 per hour

Benefits:

• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Oldbury, B69 4RJ: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (required)

Work Location: In person