Customer Service Advisor Plusnet

☞ Capita

View: 105

Update day: 01-06-2024

Location: Bristol South West

Category: Consulting / Customer Service Social Work / Community Services

Industry:

Job type: Full-time

Salary: £18,915 a year

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Job content

Technical Customer Service Advisor Plusnet
Salary: £18,915 plus Bonus
Contract Type: Full time - Permanent - 37.5 hours a week
Location: Work from Home

Start Date: 17th January 2022

Do you have passion for delivering a world-class customer service and the empathy required to help customers with a range of technical queries.

If the answer is yes then we want to hear from you!

Working from home, many of the queries you deal with will be technical in nature.
Don’t worry if your technical skills are quite 100%, we offer full training to get you up to speed and with help from Albert, he’s our state of the art trouble shooting system, you’ll have the expertise and confidence to solve a customers problem first time.

Job title:

Customer Service Advisor Plusnet

Job Description:

What we’re looking for:

  • someone who works well independently and takes ownership of customer issues

  • a drive to solve problems and help people

  • a clear, confident communicator, even when faced with challenges

  • someone who gets on well with others, and understands how to approach different customer interactions

  • Previous experience in a customer service role within a customer contact centre would be ideal, experience previously working for a broadband provider would be even better

  • an understanding or ability to learn about the different processes within a contact centre environment

  • a great listener with attention to detail, who can demonstrate empathy and patience

What you’llbedoing:

  • handling customer queries and delivering high quality service throughout

  • using your t echnical product knowledge to proactively find answers and solve problems

  • working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets

  • giving administrative support to ensure all queries are correctly logged and updated in line with our processes

  • adhering to data protection and confidentiality laws

What’s in it for you?

  • All Plusnet colleagues are offered Free Broadband, and 20% discount on Handsets and 30% discount on Sims for up to 5 Family and Friends when joining EE.

  • A competitive salary of £18,915 plus bonus

  • Retention Bonus of £500

  • 22 days’ holiday (rising to 27) with the opportunity to buy extra leave

  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more

  • Voluntary benefits designed to suit your lifestyle—from discounts on retail and socialising, to health & wellbeing, travel, and technology

  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What will happen next:

  • Choose apply now to fill out our short application
  • Your application will be reviewed by our global recruitment team
  • We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from assessments@arcticshores.com and complete as soon as possible
  • Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

AboutCapita Experience

At Capita Customer Experience, we’re transforming customer service. Our expert teams create better outcomes for 100 million customers every year across phone, email, web and more. Partnering with clients from a vast range of industries, with 19 contact centres across the UK, India, Poland and South Africa, our scale and breadth of opportunities make us stand out. The work you do will make a difference to colleagues, clients, customers, suppliers and communities.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55 ,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors . There are countless opportunities to learn new skills and develop in your caree r, and we’ll provide the support you need to do just that . Our p urpose is to create a better outcome for you .

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Location:

Bristol

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent
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Deadline: 16-07-2024

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