Customer Service Advisor (Part-time)

Job content

Job Title:Customer Service Advisor - Part Time
Salary:£10,731 with monthly commission and quarterly bonus
Hours: Part Time Hours: 09:30 - 18:00 - 3 days per week - 22.5 hours (Wed-Fri)
Required to attend first 4 weeks of training Mon-Wed
Location:Rutherglen, G73

Your Role

Our Customer Service Advisors are the beating heart of Verastar. As part of our contact centre team, you’ll be the first point of contact for our customers, handling a wide variety of calls across all our brands, from technical issues to billing queries.

Our aim is to always deliver a unique service to our customers, making every call personable and providing a ‘right first time’ service.

Note: First 4 weeks will be Mon-Wed for all candidates due to training requirements

Experience Required

You’ll need to be able to communicate clearly and effectively, delivering complex information in straightforward way that is easy for our customers to understand. You’ll be confident with computers, able to navigate databases and use Microsoft Office products

You’ll previously have worked in a contact centre or customer service role with a passion for delivering an excellent service.

Our Story

Verastar was established in 1998 and is one of the UK’s leading providers supplying a wide range of essential services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards:

• The Lloyds Bank National Business Awards 2019
• Greater Manchester Business Awards 2019
• Lanarkshire Business Excellence Awards 2019

Why Choose us

Across The Verastar Group, we’re passionate about creating an inclusive team and celebrating our diversity. Not only because this is the right thing to do, but also because we understand the commercial advantages that come with having a range of experiences, cultures and voices within our team. We aim for our colleague mix to reflect the diverse communities in which we operate and we’re striving to achieve this every day.

We all have a role to play in creating a great working environment which welcomes and celebrates difference, and which we can all feel proud to be part of.

Our core values embody the way we look after our customers, and the way we treat each other:

UNITED – We are ONE team
PASSIONATE – We go the extra mile
INNOVATIVE – We find a better way
STRAIGHTFORWARD – We keep things simple

As well as being a great place to work, we offer impressive benefits too:

• STAR Bonus Scheme – Up to 10% of your annual salary
• 25 days holiday plus bank holidays and the option to buy more through our buy and sell holiday scheme
• Online discount platform STAR Rewards – Offers discounts at 100s of high street and online stores
• Free Life Assurance
• Employee assistance programme
• Company pension scheme
• Cycle to Work scheme

Where to find us

We’re based on south bank of the river Clyde, 3 miles from Glasgow City Centre our Rutherglen office is a few minutes on foot from both Rutherglen train station and Rutherglen town centre.

What happens next

If you’re looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.

Part-time hours: 22.5 per week

Expected Start Date: 19/07/2021

Job Types: Part-time, Permanent

Salary: From £10,731.00 per year

Additional pay:

• Commission pay
• Quarterly bonus

Benefits:

• Bike to work scheme
• Casual dress
• Company events
• Company pension
• Employee discount
• Free or subsidised travel
• Life insurance
• Referral programme
• Sick pay
• Store discounts
• Wellness programmes

Schedule:

• Day shift
• No weekends

Work remotely:

• No