Customer Service Advisor

☞ New Balance

View: 102

Update day: 01-06-2024

Location: Warrington North West

Category: Transport / Logistics / Warehouse

Industry: Retail Wholesale

Job type: Full-time

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Job content

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

New Balance are looking for a Customer Service Advisor to support our key accounts. This successful candidate will provide an exceptional service to all our assigned business to business accounts, ensuring a high level of customer care, whilst working collaboratively with the Sales team and key departments across the EMEA business to guarantee maximum orderbook conversion, achieving the year end number and growing brand awareness.

MAJOR ACCOUNTABILITIES

  • Placing forward orders in line with monthly order cut off.
  • Maximise order book conversion by collaborating with Sales, Finance, Logistics, and the customer.
  • Attend scheduled Account Manager meetings with sales reps to ensure a full orderbook review.
  • Reconciles to be actioned and communicated to the customer.
  • Ensure that the order book is dated and aligned to key product launches and intros as well as customer required delivery dates.
  • Adhere to Action Orderbook Cleanse and Housekeeping monthly ensuring all deadlines issued by the team are executed.
  • Order books sent weekly to customers and Account Managers where required.
  • Ensure all worksheets, VAS and booking requirements are met and deadlines adhered to.
  • Ensure cancellations are processed in line with EMEA policies.
  • Ensure that minimum standards are met in all aspects of the role and procedures are followed correctly.
  • Take ownership of your personal objectives and development.
  • Communicate effectively with all members of the team and the wider business, escalating any issues outside your remit to the appropriate department.
  • Work within the Data Protection policy to ensure that we are meeting our obligations.

REQUIREMENTS FOR SUCCESS

  • Experience in a similar role or industry
  • Clear and concise communicator
  • IT literate – Microsoft Office skills essential – including V-lookups, Pivot Tables and Formulas.
  • Organisation & Time Management skills
  • Strong problem-solving ability
  • Self-motivated, ability to work as part of a team or alone
  • Attention to detail
  • Good relationship builder with internal and external customers
  • Conscientious: Works well under pressure and strict deadlines
  • Pro-active approach
  • Total Customer Satisfaction mindset
  • Team player

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

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Deadline: 16-07-2024

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