Customer Service Advisor

☞ bet365

View: 107

Update day: 01-06-2024

Location: Stoke-on-Trent West Midlands

Category: Consulting / Customer Service

Industry:

Job type: Full-time

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Job content

Who we are looking for
A Customer Service Advisor with the desire to help, support and provide resolutions to our customers; making well-informed decisions, working in a fast-paced customer focused team.

Our dynamic contact centre presents you with betting, payment, verification, login and general account enquires. With our customers contacting via telephone, Live Chat and email, you will play a fundamental part in their experience.

Sport and betting knowledge is not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential to succeed in your bet365 career. There is an abundance of support to develop you as an Advisor, as we truly believe that staff development is key to your success whilst delivering excellent customer service.

Due to the busy sporting calendar all year round, this position is offered on a full time basis requiring a flexible approach to working hours between 07:00 and 23:00, working any five days from seven, including evenings and bank holidays. In return, we offer a competitive salary, career progression, a generous bonus scheme and a wide range of other benefits.
Preferred skills and experience
Excellent listening skills.
Outstanding communicator.
Passion for delivering exceptional customer service.
Willingness to learn.
Attention to detail.
Ability to multi-task.
Effective problem solver.
Competent computer, literacy and numeracy skills.
Adaptability.

Main Responsibilities
Assisting our global customers with their queries.
Providing a first time resolution to customer queries.
Using internal tools to assist and take ownership of customer enquiries.
Looking to resolve customer complaints.
Liaising with internal departments.
Escalating queries where necessary.
Investigating issues thoroughly.
Promoting safer gambling.
Maintaining awareness of policies, procedures and licensing requirements.

Want to become part of the team?
The benefits of working with us
Bonus Schemes
Recognition for your performance and hard work.
Company Pension
Preparing you for later life with a top pension.
Employee Assistance Programme
Supporting the wellbeing of you and your family.
Eye Care
In a digital world, we help take care of your vision.
Life Assurance
Peace of mind for your family in any eventuality.
Life Event Gifts
Your big occasions deserve to be celebrated.
Long Service Awards
A thank you for your dedication and loyalty.
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Deadline: 16-07-2024

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