Customer Service Advisor

☞ AR Hine Associates Limited

View: 107

Update day: 01-06-2024

Location: Witney South East

Category: Consulting / Customer Service Sales Merchandising / Purchasing / Supply Chain

Industry:

Job type: Full-time, Permanent

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Job content

Our client is a rapidly expanding online Retailer .

They seek a new Customer Service Advisor

Role of Customer Service Advisor

· Answers customer queries regarding products, services and sales promotions promptly via email, phone and web chat

· Responding to customer emails professionally, within 24 hours

· Accurately records and logs interaction with customers and updates account information on internal systems

· Chasing and closing warm sales leads with confidence

· Liaise with suppliers to achieve a positive outcome for our customers in relation to customer service issues/damages

· Liaise with delivery teams to source accurate information for customer queries regarding current order status

· Produce shipping quotes for international customers, while trying to find the most suitable, cost effective price

· Patiently and confidently deal with customer complaints

· Actively aim to get 5* reviews from our happy customers

· Sensitively communicate changes to customers’ orders and find a suitable alternative where required

· Handle change of mind return requests, including dealing with the couriers

Knowledge, Skills, and Abilities

Required –

  • Good level of written English and phone etiquette
  • Experience working in a fast-paced, changing environment
  • Experience dealing with a range of different customers
  • Ability to work as part of a team
  • High attention to detail

Preferred -

Reference ID: ARH3646C

Job Types: Full-time, Permanent

Salary: £20,000.00-£22,000.00 per year

Benefits:

  • On-site parking

Schedule:

  • 8 hour shift
  • Monday to Friday

Work remotely:

  • No
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Deadline: 16-07-2024

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