Customer Service Advisor

☞ Pertemps Leicester

View: 106

Update day: 01-06-2024

Location: Mansfield East Midlands

Category: Consulting / Customer Service

Industry: Administration

Job type: Permanent, full-time

Salary: £23,000 p.a

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Job description

Customer Service Advisor
Nottingham
£21,000
Monday – Friday shifts between 8am -8pm (1 in 3 Saturdays half days)
Hybrid role mixed working from office and home

The Company

If you are looking for a service role where you have the flexibility of working from home as well as from the office then look no further!

My client is a reputable financial services business based in Nottingham who due to growth is looking to add to their successful team.
If you are passionate about exceeding customer expectations, then we would love to hear from you!

The Role

  • Delivering exceptional customer service
  • Handling high volume inbound calls
  • Providing real time updates to customers
  • Confidentially guiding customers through the online application process
  • Ensuring company policies are adhered to
  • Responding to telephone and administrative queries in a professional and respectable manner
  • Maintaining customer account records by recording information accurately
  • Liaising closely with other departments as necessary
  • Adhering to company policies and procedures and maintaining updated documentation
  • Initial complaint handling


The Candidate
  • Previous call centre/ contact centre experience is vital
  • Excellent customer service skills
  • Strong attention to detail
  • Exceptional communication skills
  • Good team player
  • Must be able to work the hours mentioned above

Due to the nature of a role all candidates will be subject to strict vetting including a credit/ DBS check.
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Deadline: 16-07-2024

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