Customer Service Advisor

☞ MG Cannon Limited

View: 101

Update day: 07-05-2024

Location: Westbury South West

Category: Consulting / Customer Service

Industry:

Job type: Full-time, Permanent

Salary: £18,720 a year

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Job content

Are you passionate about delivering excellent and exceptional customer service? Do you want to work with likeminded people? Do you have excellent communication skills and are ready to love where you work? If the answer is yes, then we have the role for you.

We are looking for a Customer Service Advisor to join our newly created Customer Services Hub, based at our Westbury site in Wiltshire.

About you

You will;

· Want to work in a fast-paced environment

· Will be able to multitask

· Have a professional and polite telephone manner

· Experience in a similar role

· Will be engaged in learning new systems and processes

· Have the confidence to speak to customers and relay information

· Show empathy and understanding to our customers

· Engage with colleagues across all of our sites

About the role

· Answer all incoming calls

· Provide updates to the customer via telephone and email

· Set up details on internal system

· Arrange appointments for customers to visit relevant site for estimate

· Liaise with sites on queries and appointments

· Maximise awareness of using MG Cannon benefits to customers (full training on awareness will be given)

· Instil confidence in the customer be demonstrating product and system knowledge

About us

MG Cannon are an award-winning manufacturer approved accident repair centre with six main approved bodyshops and three Magic cosmetic repair centres, operating across ten counties, with 37 leading manufacturer brand approvals including Mercedes-Benz, BMW, Volkswagen Group, Volvo and Tesla.

We believe in our staff, and have supported them through COVID-19 with regular updates from our Directors. We will invest time, training and support in you to assist you in being the best you can be.
As part of our Central Hub Team, you will be supported, respected made to feel welcome and have a company which will invest in your future, so if you’re passionate about customer service and looking for a role where you can really make a difference, don’t miss your chance to join us

Application deadline: 08/07/2021

Job Types: Full-time, Permanent

Salary: From £18,720.00 per year

Additional pay:

  • Bonus scheme

Benefits:

  • Life insurance
  • On-site parking

Schedule:

  • Monday to Friday

Experience:

  • Customer Service: 2 years (preferred)

Work remotely:

  • No
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Deadline: 21-06-2024

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