Customer Service Advisor

☞ Wallace Hind Selection

View: 106

Update day: 07-05-2024

Location: Maidenhead South East

Category: Transport / Logistics / Warehouse

Industry:

Job type: Permanent

Salary: £22,000 - £23,000 a year

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Job content

Come and join our internal friendly team based in Maidenhead, we support a large customer base in the UK and overseas with sales orders, product enquiries, stock levels and delivery updates. As a Customer Service Advisor you will be joining a global business that designs and manufactures technical safety critical products, used in everyday life around the world.

BASIC SALARY: £22,000 to £23,000

BENEFITS:
  • Contributory Pension
  • Bonus Potential
  • 25 days holiday allowance plus bank holidays
  • Office hours = M to F 8.30am to 5pm

LOCATION: Maidenhead

COMMUTABLE LOCATIONS: Slough, High Wycombe, Windsor, Marlow, Reading, Henley on Thames, Bray, Taplow, Burnham, Holy Port, Cookham, Dorney,

JOB DESCRIPTION: Customer Service Advisor – manufacturer

Our Customer Service Advisors work in a fast-paced environment. This team is at the heart of our dynamic business. You will be the first point of contact for all day-to-day enquiries from customers. We strive to deliver excellent customer service. On top of supporting our customers you will also work closely with our Sales Managers, Engineering Teams, Warehousing and Logistics providers.

Your key responsibilities will cover but not be limited to:
  • Processing orders accurately and on time.
  • Building relationships with our customers to understand their business needs and buying habits.
  • Offering solutions to technical information requests and ensuring enquiries are resolved and completed.
  • Producing detailed quotations and ensuring they are followed up accordingly.

PERSON SPECIFICATION: Customer Service Advisor – manufacturer

This is a proactive role within a successful and growing business, we require our Customer Service Advisors to demonstrate the following:
  • Able to adapt and prioritise daily workload to ensure tasks are completed in-line with the demands of the business.
  • Represent the business professionally across all lines of communication; telephone, e-mails and formal quotations and presentations.
  • Demonstrate skills across MS office and other office software packages.
  • Eager to learn more about our niche industry and technical products.

THE COMPANY:

We are a market leading manufacturer, part of a £bn International Group (FTSE 100) that employs more than 6,000 personnel and operates in over 20 countries worldwide. We manufacture and supply elevator safety, display and communication systems direct to elevator & elevator door manufacturers and associated elevator maintenance & modernisation contractors. We have 4 R&D / manufacturing facilities across three continents and 14 sales offices worldwide. With three industry recognised brands, each with a strong market presence, unique identity and distinct product ranges, our products have been installed in over 4 million buildings worldwide.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Office Administrator, Customer Service Executive, Account Manager, Customer Service Advisor, Business Support, Sales Order Processor, Sales Admin, Internal Account Manager, Telesales, Customer Care, Order Processor, Data Entry, Internal Sales Executive, Customer Relations Executive, CRM, Technical Sales Co-Ordinator, Office Co-ordinator,

INTERESTED? Please click apply. You will receive an acknowledgement of your application.

Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct.

REF: KA16436, Wallace Hind Selection

Type: Permanent

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Deadline: 21-06-2024

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