Loading ...
Loading ...
Customer Service Advisor
View: 104
Update day: 07-05-2024
Category: Finance / Bank / Stock
Industry: Human Resources Staffing
Job type: Temporary
Salary: £10.11 an hour
Loading ...
Job content
Role: Customer Advisor
Location: Tredegar Park, Newport, NP10 8SB
Salary: £10.11 per hour + Overtime + Unsociable Pay + Pay Progression
Contract: Temporary (Ongoing), 12 months minimum - strong possibility of becoming a permanent role
Hours: Full time, 35 hours per week - Shifts are between 07:00 - 17:00 working 5 out of 7 days including some weekends.
If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Advisor with one of the UK’s largest banks provides a great full-time position, with a company that is dedicated to offering you career progression opportunities.
We are looking for Customer Advisors to join a busy team within the online support division of a major Newport-based bank. This role will see taking inbound calls troubleshooting technical issues on the online platform. You will be required to respond to queries/issues over the phone, live chat and by email, building relationships with customers while following the banks processes and policies.
If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.
Benefits:
General Skills/Experience:
Responsibilities:
Please note: Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs.
So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.
Location: Tredegar Park, Newport, NP10 8SB
Salary: £10.11 per hour + Overtime + Unsociable Pay + Pay Progression
Contract: Temporary (Ongoing), 12 months minimum - strong possibility of becoming a permanent role
Hours: Full time, 35 hours per week - Shifts are between 07:00 - 17:00 working 5 out of 7 days including some weekends.
If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Advisor with one of the UK’s largest banks provides a great full-time position, with a company that is dedicated to offering you career progression opportunities.
We are looking for Customer Advisors to join a busy team within the online support division of a major Newport-based bank. This role will see taking inbound calls troubleshooting technical issues on the online platform. You will be required to respond to queries/issues over the phone, live chat and by email, building relationships with customers while following the banks processes and policies.
If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.
Benefits:
- Full paid training
- Weekly pay
- Generous holidays with 28 days per year
- Blue Arrow Rewards and Discounts offered to our employees
- Employee of the Month rewards
- Competitive pay rate/Overtime/Pay progression
General Skills/Experience:
- Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)
- Excellent communication - oral and written.
- Confident telephone manner (previous telephony experience is desirable)
- Continuous improvement mind set.
- IT proficient
- A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
- Positive and approachable manner.
- Excellent team working skills.
- Clear credit history & clear criminal record
Responsibilities:
- Handling a high volume of inbound calls from business/commercial customers and troubleshooting technical issues on the online platform
- You will be first point of contact for customers phoning in with questions in relation to the products and services that they use
- Using a mixture of phone, live chat and email you will discuss queries around products and services with the customers
- You might also find yourself giving information and promoting other products and services that you think might benefit the customer
- You will also try and encourage customers to be as self-sufficient as possible by using the self-service platforms so that it keeps the phones available for other queries that can’t be done through self-service.
- Through regular training you will be kept up to date with products and services available, this could also lead to further development opportunities.
- Building relationships will be a key part of the role, when speaking with the customers, you will want to get to know them and understand their situation
Please note: Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs.
So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.
Loading ...
Loading ...
Deadline: 21-06-2024
Click to apply for free candidate
Report job
Loading ...
Loading ...
SIMILAR JOBS
-
⏰ 26-06-2024🌏 Newport, Wales
-
⏰ 26-06-2024🌏 Newport, Wales
-
⏰ 16-06-2024🌏 Cardiff, Wales
-
⏰ 30-06-2024🌏 Cardiff, Wales
Loading ...
-
⏰ 18-06-2024🌏 Pontypool, Wales
-
⏰ 22-06-2024🌏 Pontyclun, Wales
-
⏰ 12-06-2024🌏 Cardiff, Wales
-
⏰ 27-06-2024🌏 Llandudno, Wales
Loading ...
-
⏰ 21-06-2024🌏 Cardiff, Wales
-
⏰ 30-06-2024🌏 Swansea, Wales