Customer Service Advisor

☞ Senior Salmon

View: 107

Update day: 07-05-2024

Location: Stafford West Midlands

Category: Consulting / Customer Service

Industry: Administration

Job type: Permanent, full-time

Salary: £8.91 - £9.27 per hour

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Job description

Our client, based in Burton-on-Trent, Staffordshire are looking for several experienced Customer Services / Contact Centre Advisors & Administrators to deliver a high quality and customer focused service regarding the delivery of their customers’ supplies & services.

The company are an innovative, forward thinking business based in a newly refurbished, state of the art office facility based in the centre of Burton.

The role

Working in a fast paced environment you will be required to make outgoing calls to confirm order details and dates with their customers
Dealing with queries or questions arising from both incoming calls and emails, in regards to the processing of customer orders.
You will act as a point of contact for queries from outside suppliers and business’
You will need to liaise with our internal departments to ensure orders and deliveries are processed and completed efficiently and effectively

The successful candidate will:

Have excellent verbal and written communication skills
Need to be able to cope well under pressure and enjoy working in a fast paced environment
Work well co-operatively with colleagues and align your work effectively with other departments
Have previous experience of working in a customer service role either phone based or face to face
This role is initially a temporary ongoing position with the opportunity of it becoming a fixed term position employed directly by the company.

Working Monday to Friday, the hours of work include 3 different shift patterns; 8am – 4.30pm / 9.30am – 6pm / 11am – 8pm (rotating)

Please apply with your CV.
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Deadline: 21-06-2024

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