Customer Service Advisor

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View: 113

Update day: 07-05-2024

Location: Halesowen West Midlands

Category: Consulting / Customer Service IT - Software

Industry: Electrical Electronic Manufacturing Machinery Staffing Recruiting

Position: Associate

Job type: Full-time

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Job content

  • People orientated business (staff and customers)
  • Tech led insurance business with an exciting new, innovative product
About Our Client

A growing, PE backed Insurance business. A business that really cares and looks after its staff, and has an "Excellent" Trust Pilot score.

Job Description

As the Customer Service Advisor you will be handling a number of incoming calls relating to insurance policies including amendments, renewals, payments, escalations and the set up of new policies.

The Successful Applicant

The Ideal Person For The Customer Service Advisor Will
  • Have worked in a Call Centre and Customer Service team previously, ideally within a regulated environment
  • Be confident in resolving customer issues at first contact
  • Have high attention to detail in order to set up policies, direct debits etc
  • Deliver first class customer service at all times
  • Adhere to DPA processes and maintain high QA at all times
  • Be able to work from the office for the first 6 weeks (during training and background checks)
What’s On Offer

£19,000 Salary

22 days holiday + bank holidays

Hybrid working (3 days in the office, 2 days from home)

Contact: Kerry Sudale

Quote job ref: JN-072021-2937349

Brand: PP
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Deadline: 21-06-2024

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