Customer Service Advisor

☞ Staffed UP

View: 109

Update day: 11-06-2024

Location: Poole South West

Category: Consulting / Customer Service IT - Software

Industry: Staffing Recruiting

Position: Associate

Job type: Contract

Salary: £20,000/yr - £21,000/yr

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Job content

Utility Point have enjoyed phenomenal success in a short space of time with both our energy business, Utility Point and our sister company

Apply below after reading through all the details and supporting information regarding this job opportunity.
  • Utility Point Telecoms.
This is a fantastic opportunity to join the company and help take it through the next stages of rapid growth and diversification.

Utility Point have an exciting opportunity for a Member Relationship Specialist to join our vibrant and energetic team based in our brand new office in Poole.

The role is office based, however, we have plenty of space for you to socially distance with all of our desks comfortably positioned in order for everyone to do so.

Who We Are We are the fastest growing energy company on the South Coast.

Our colleagues are based in our 3 stunning offices, 2 of them offering panoramic views of both Sandbanks and Studland.

We’re a leading domestic utility provider with a difference, we put customers at the heart of all we do and we reward their loyalty.

Every member of our team strives to deliver an outstanding service for our members at every touch point whilst focusing on efficiency.

By working together in this way we have quickly grown whilst not losing sight of our customer ethos.

As a Times Top 100 Best Employer, we have exciting plans to drive further growth and create even more satisfied members.

As part of our ambitious plans, we’re always looking for talented people to join our Utility Point family and help us build on the future of our business.

Membership Relationship Specialist We are seeking an individual who is highly flexible, motivated and has a passion for helping customers to manage their energy needs.

To support the Member Relationship Team, you will deal with a range of utility related issues over the telephone, ensuring customers receive the best possible service and any issues with their energy supplies are resolved promptly and effectively.

You will have a pivotal role in enabling us to continue to deliver exceptional service to our customers.
  • Regular communication with customers, partner agencies and other utility companies.
  • Maintaining records of all customer communications.
  • Manage and resolve difficult or challenging conversations with integrity, professionalism and honesty.
  • Build effective relationships within all areas of the business and work in a collaborative and professional manner.
Required Skills & Experience:
  • A minimum of 2 years’ experience in a fast paced customer service environment
  • Experience in the energy or utilities sector would be beneficial but full training will be provided
  • You have experience of working closely within an operational environment whilst being both inquisitive and a keen problem solver.
  • Ability to respond to all calls and enquiries promptly and professionally, while following targets and objectives set out by the management team.
  • Excellent communication skills; written, verbal and interpersonal.
  • A keen eye for detail.
  • Ability to structure your own time, use initiative and prioritise effectively.
  • Be able to work well under pressure, have a flexible attitude and be responsive to change.
  • Proficient use of Microsoft Office.
  • Prepared to work flexible hours (including evenings and weekends when required).
Benefits:
  • Starting salary of £20,000 rising to £21,000 on successful completion of probation (which is usually 6 months)
  • Excellent career progression opportunities
  • 29 days annual leave (including bank holidays), plus your Birthday off on us!
  • Flexible working hours
  • Subsidised parking near to our offices
  • On the job training
  • Excellent employer pension contribution
  • Employee Assistance Programme
  • Regular team activities including nights out/theme park visits
  • Staff discounts for various entertainment, shops, restaurants etc
  • Fantastic, modern working offices
  • Dress down Fridays
  • Beer Fridays
  • Free tea/coffee and soft drinks What’s next? Are you the spark we are looking for? If so, we would love to hear from you… To ensure your details reach the correct person, please email us with a copy of your CV and a brief introductory email.
No recruitment agencies please.

Utility Point is committed to promoting equal opportunities in employment.

Any job applicants will receive equal treatment in the recruitment process and Utility Point will not discriminate unlawfully.

Recruitment decisions are always based on merit, abilities and qualifications
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Deadline: 26-07-2024

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