Customer Service Advisor

Contract Type - Permanent, Full Time

Location -Currently based in our office in Reepham (NR10 4JJ).

We will be moving to our new office in St Andrew’s Business Park (NR7 0HR) in Spring of 2024.

Do you have a passion for travel and want to help our customers plan their perfect holiday? If so, then keep reading!

As one of our customer service advisors, you’ll be the friendly voice on the other end of the phone and an expert in responding to emails.

Using your excellent listening and communication skills, you will help customers with their holiday queries and support them throughout their trip, whether that’s by helping them find their next adventure, resolving issues with their booking, or just offering advice.

Available Shift Patterns

Flexi contract hours between Mon-Sun, 9am-9pm. This will include some evening, and weekend working.

Our full time flexi shift patterns allow you the flexibility of enjoying your time outside of work, whilst still providing the support the team needs!

What’s in it for you?

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, we also offer competitive salaries and benefits that we believe keep our team feeling as valued as possible.

• 
  Social clubs - whether you’re into pets, fitness, events, or sustainability, there’s something for everyone.
• Great social events - we are well known for our Christmas parties!
• 
  25 days’ paid holidays plus bank holidays
• A day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity of your choice
• Friends and family discount scheme
• Life assurance for your peace of mind

Who are we?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos, and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

The people behind our company are at the heart of everything we do, and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas, and push the boundaries of what they do every single day.

We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success, and we work hard to make sure we’re inclusive. Please let us know if you need any adjustments made to the application or selection process so you can do your best - we’ll be happy to help.

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