CUSTOMER SERVICE ADVISOR

☞ Talent Sure Recruitment Limited

View: 105

Update day: 25-05-2024

Location: Bournemouth South West

Category: Other

Industry: Consumer Services

Position: Mid-Senior level

Job type: Full-time

Loading ...

Job content

Customer Service Advisor



Location: Bournemouth



Salary: £22,500 per annum (increasing after probation)



Hours: Monday-Friday 8:30am - 5:30pm with 1 in every 6 Saturdays 9am - 12pmOur client, a well-established company in Bournemouth, is looking for a passionate and professional customer service professional to join their friendly team.Reporting to the Customer Service Manager, the Customer Service Advisor is responsible for achieving customer satisfaction by providing effective communication with both clients and suppliers.Main Responsibilities:Responsible for answering all incoming calls and dealing with the query raised or direct the call to the relevant department.Responsible for listening to client queries and understanding the client’s needs and provide support and advice to the queries that the clients raise. Ensuring that ’issues’ are escalated to the Customer Service Manager where needed.Ensure that all allocated ’issues’ are dealt with promptly, that all relevant parties are updated accordingly and that the ’issues’ are all completed in a timely and efficient manner.Responsible for contacting the supplier to discuss the points highlighted by the client and provide effective correspondence with the supplier on behalf of the client.Ensure that all client deliveries are checked and that the purchase order is updated accordingly to reflect this.Responsible for handling all emails received and provide relevant answers to the queries raised. If the email is not appropriate for their own response the Customer Service Advisors are responsible for allocating the content of the email to the relevant department.Responsible for looking for ’emergency suppliers’ where necessary and check their documentation to ensure compliance against regulatory standardsResponsible for the maintenance of client records, this includes change of company name and change of locations.Assist with any projects that are set by the management team.In order to be successful in this Customer Service role, you will need:Strong verbal and written communication skillsExceptional organisational skills and the ability to work in a fast-paced environmentAs well as the standard Company benefits on offer, our client offers other great perks, including:Newly refurbished offices in central BournemouthOnsite gymBreak-out areasComplimentary healthy beverages, such as fruit and breakfast cerealsSo, if you’re looking for your next step in your career with a great Company, APPLY TODAY
Loading ...
Loading ...

Deadline: 09-07-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...