Customer Service Advisor

Job content

Mission of the role:

To provide assistance to customers and colleagues throughout the Company’s customer service operations

Responsibilities:

• Dealing directly with customers to ensure effective order management
• Liaising with Area Sales Managers, and customers to ensure that the whole process, through to dispatch is managed effectively
• Act as an partner to the customer by offering all possible alternative products if required
• Manage customer and the Area Sales Manager’s expectation – provide effective communication of service levels
• Effectively liaise with other departments to ensure all procedures and processes are followed and adhered to
• Drive solutions and utilize all available resources in order to meet the needs of the customer
• Drive and improve the ‘end to end’ order management process
• Take a solution orientated approach to leverage system improvements within ERP
• Provide daily key account management
• Ensure the Company meets the Perfect Order Fulfilment delivery targets
• Provide necessary information required by the customer including price, technical, health & safety information, consumption reports and account information
• Negotiate order priorities with the demand planning department to best serve customer requirements
• Provide high levels of customer service & support to sustain our customer satisfaction levels
• Manage orders in line with standard procedures and a focus on dispatch deadlines and correct pricing
• Provide product, price and delivery information to customers and colleagues in a timely manner
• Maintain accurate information on the customer within Oracle
• Encourage and develop a team culture within own team and across the Company
• Ensure a proactive approach to the implementation of all HS&E requirements
  
  

Qualifications/ Experience:

• Customer service and Business to Business experience required
• Experience of working in a fast pace, dynamic office environment
• Qualifications to GSCE level required, additional qualifications desirable
  
  

Knowledge:

• High level of commercial awareness
• High level of written & spoken English is essential, a second language skill is desirable
• Fully conversant with order management processes and procedures
  
  

Personal Qualities and Behaviours:

• Forward thinking and planning
• High level of attention to detail
• Checking customer satisfaction levels on a daily basis with key accounts and Area Sales Managers
• Possess a high level of decision making skill that positively impacts both internal and external customers
• A logical thought process that involves ‘thinking outside the box’ when required
• High level of customer focus
• Ability to work in a team as well as independently
• Ability to forge excellent relationships
  
  

JOB LOCATION:

• Bolton, United Kingdom.
  
  

Our offer...

• Competitive salary.
• Competitive compensation programme.
• Career growth opportunities in a truly international environment.
• Innovation leaders in the protective coatings industry.
• Sherwin Academy offers continuous training programmes for all seniority levels.
• Attractive wellbeing, mental health, women & inclusion and ID&E programmes.
  
  

WELCOME TO SHERWIN-WILLIAMS

Sherwin-Williams is the largest paints and coatings company in the world. With $18 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.

At Sherwin-Williams, we’re proud of the company we keep — our family of loyal employees. To learn about our company and our culture go to Sherwin.com/careers.

• Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies**
  
  

Basic Qualification:

Please note you will need the existing right to work in the country you apply for. Sherwin-Williams is unable to sponsor work permits or visas.

Equal Opportunity

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other consideration prohibited by law.

Primary Location:

United Kingdom-LANCASHIRE-BOLTON

Work Locations:

GBR Bolton Plant

Kestor Street

Bolton , BL2 2AL

Travel:

No

Job Posting:

Aug 1, 2023

Schedule:

Full-time

Respond By:

Ongoing

Pound Sterling (GBP)