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Customer Service Advisor
View: 107
Update day: 28-05-2024
Category: Other
Industry: Staffing Recruiting
Position: Mid-Senior level
Job type: Full-time
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Job content
About This RoleWould you like to work for a company who truly believes in what they do?And where helping is more important than profits?If you are someone who enjoys providing a first class customer service and takes a genuine interest in people’s needs then the role of a Customer Service Agent could be just for you.Our client is committed to tackling fuel poverty and reducing carbon emissions whilst providing a first class customer service to those struggling to heat their homes. As they enter their 6th year their vision and ethos remains the same, and due to a period of growth you could become part of their dedicated Customer Service Team.Based in their Edinburgh office you would be responsible for managing all customer enquiries and the completion of service levels in line with SLAs and KPIs. The role of a Customer Service Agent requires you to liaise with local authorities, sub contractors and customers, and the same high level of service is expected for each.Alongside This Your Main Responsibilities Includes- Manage incoming customer queries
- Provide factual and relevant advise to customers
- ensure that your individual targets are met, and that excellent customer service is maintained.
- Proactively identify suggestions to improve service delivery
- Manage all complaints and appeals within SLA timescales
- Educated to a higher or qualified level
- Experience of dealing with vulnerable customers (would be to your advantage)
- Experience of general administrative duties
- A problem solver who puts the customer first and seeks answers
- Ability to explain complex issues in a simplified manner
- A team Player
- Wants to help people
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Deadline: 12-07-2024
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