Customer Service Advisor

☞ Michael Page

View: 104

Update day: 30-04-2024

Location: Newbury South East

Category: Other

Industry: IT Services IT Consulting Software Development Computer Network Security

Position: Mid-Senior level

Job type: Full-time

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Job content

  • FULL TECHNICAL TRAINING PROVIDED|Excellent opportunity to join a business with huge growth plans
About Our Client

Everything about CSL is designed to keep our customers connected, secure and live. Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications we connect are at the highest end of critical communications. Critical connectivity can be complex but we make it easy. Our partnerships with all the major Mobile Network Operators, Monitoring Centres and Installers, allows us to deliver complete end-to-end connectivity solutions. Whether it’s 4G, IP, xDSL, or FTTC, we have the knowledge, expertise and ability to deliver the best combination for your connectivity requirements.

Job Description

The key responsibilities of the Customer Service Advisor in Newbury will be:
  • Handling customer support requests via phone, email, chat, WhatsApp and tickets
  • The proactive investigation, fault-finding, problem-solving, troubleshooting, and resolution of support requests.
  • Create an audit trail of the support request using our CRM systems.
  • Liaising with mobile network providers
  • Assisting internal & external teams with their queries
  • Delivering monthly quality & quantity targets
The Successful Applicant

The successful Customer Service Advisor in Newbury will have:
  • Prior Customer Service/ Sales experience
  • Fluent English speaking
  • Excellent communication skills both written and verbal
  • Ability to understand, diagnose and assist in a busy support environment
  • 5 GCSEs (or equivalent) at grade A-C including Maths, English, and Science
  • PC Literate, including Word, Excel, and E-mail
  • Good organisation skills

Desirable Skills & Qualifications
  • Interested in gaming/technology
  • Electronic principles - BTEC, ONC, or similar qualification passed or in progress
  • Experience with mobile telecommunication equipment
  • Foreign language skills (Dutch/French/Swedish)
What’s on Offer

On offer for the successful Customer Service Advisor in Newbury will be:
  • Full technical training and support
  • Salary of £21,000 pa
  • Salary increases by +£500 every 6 months - guaranteed!
  • Competitive benefits package including 25 days holiday + BH
  • Office based position
  • Monday to Friday 8:30/5 or 9:30/6
Contact: CSL Lauren Lilley

Quote job ref: JN-042023-6021772
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Deadline: 14-06-2024

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