Customer Service Advisor

Contract: Permanent, Full time

Salary:£22,000 per annum (on-target earnings)

Location: Alton Court, Ross-on-Wye

We are currently recruiting several Customer Service Advisors, to effectively manage school and group bookings for PGL’s UK Adventure centres, based at our Support Centre in Ross-on-Wye.

The Adventure UK department generates revenue in excess of £50 million and as a Customer Services Advisor you will be liaising with teachers, youth group leaders and uniformed groups (such as cubs, scouts, guides, and brownies) to facilitate their bookings. You will provide a high level of customer service in order to meet customers’ needs and to secure future re-bookings.

Working in a vibrant, open plan office, you will play a crucial part in the continued growth and success of PGL. Most of the contact you’ll make will be over the phone which can often be challenging, given the busy schedules teachers have to work to.

Key responsibilities include:

• Effectively managing all pre-travel administration for PGL’s Adventure UK centre bookings, to ensure a strong relationship is built with our customers;

• Meeting rebooking and feedback targets;

• Developing an in-depth knowledge of your customers and the centres they visit;

• Working with your colleagues to ensure all customer needs are met and more often exceeded.

The successful candidate for this role will have strong personal organisational skills, with the ability and experience to effectively prioritise workloads and multi-task in a busy open plan office environment, whilst working to strict deadlines.

How to apply:

To apply you will need to complete a short application form that will ask you some key questions. You will then be asked to attach a CV before submitting. Please note that the closing date for applications is 02/02/2023 at 5pm.

For further information on this role please contact Caroline Luckett (Customer Services Supervisor) at caroline.luckett@pgl.co.uk.

Successful applicants are required to undergo an enhanced DBS disclosure, which PGL will pay for. You need to possess the legal right to live and work in the UK to be considered for employment with PGL. PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community, including those with disabilities.

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