Customer Service Advisor

☞ Happy Beds Ltd

View: 103

Update day: 07-05-2024

Location: Batley Yorkshire and the Humber

Category: Other

Industry: Retail

Position: Mid-Senior level

Job type: Full-time

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Job content

  • Are you passionate about delivering excellent customer service?
  • Do you have experience with inbound call?
  • Do you have an eye for detail?
  • Do you have any experience in sales?
  • Looking for a rewarding role?
If ’yes’ then we have the job for you!As a Customer Service Advisor, we want you to bring your skills, knowledge and previous experience to the team. You’ll need to demonstrate your experience whilst dealing with our customers as you will be the main point of contact for Happy Beds. We are a small friendly team with a positive can-do attitude. This is a non customer facing role working in our expanding head office based in Batley, West Yorkshire..What We Are Looking For In You
  • Excellent communication skills, both written and verbal
  • Computer literate
  • Good numerical skills and attention to detail,
  • You will have the ability to listen and to think on your feet,
  • You will enjoy working in a small, friendly team and be approachable in nature
  • A can-do attitude
  • Previous office based customer service experience over the phone and via email
  • Sales experience is an advantage
  • Inbound calls and emails in a similar role would be ideally suited to the position
Fantastic working hours: Monday to Friday 9am - 5pm (No evenings – giving you the great work/life balance) with one Saturday (9-4pm) per month on a rota system - flexibility required.What You’ll Be Doing
  • Being the first point of contact to all new or existing customers, either over the phone or via email. (There is no face to face)
  • Dealing with a wide range of enquiries from pre sales, chasing orders to after sales.
  • Liaising with internal departments in order to resolve all customer queries fast and efficiently.
  • Liaise with third party suppliers/courier to resolve all customer queries fast and efficiently.
  • Element of administration to the role, updating systems, maintaining customer details and accounts.
  • Training towards our online web chat
Benefits Of Working With Us
  • Excellent career progression
  • Great staff discount
  • High spec systems
  • Loyalty schemes
  • Annual pay reviews
  • Located next to Batley train station, so great transport to us
  • Free onsite parking
Opportunity to earn £5,000 to £8,000 in bonuses a year
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Deadline: 21-06-2024

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