Customer Service Advisor - Insurance

☞ Brook Street

View: 105

Update day: 11-05-2024

Location: Hinckley East Midlands

Category: Insurance

Industry:

Job type: Permanent

Salary: £24,000 - £26,000 a year

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Job content

Customer Service Advisor
Hinckley
£24,000+ depending on experience (plus uncapped bonus)
Full Time Mon - Fri 9 - 530pm with alternating Saturday mornings 9-12:30
Permanent

Brook Street are looking for an experienced Customer Service Advisor to join our client based in Hinckley that specialises in insurance.

Duties


  • Respond to enquiries from clients, brokers and underwriters received by phone, letter, e-mail or fax in a courteous and helpful manner.
  • Identify clients’ requirements and to provide a quotation to fulfil their needs.
  • Determine which Insurers will provide the most competitive rates for the covers required.
  • Obtain quotations, using quotation system, rating guides or by referring to insurers. Communicate quotations, advising the most appropriate in terms of price and cover to meet the applicant’s needs.
  • Discuss any "additional" covers to ensure that all insurance requirements are satisfied.
  • Issue invoices and policy documents and update client records.
  • Ensure that the electronic files and system records are created for new business and updated following all client contacts.
  • Liaise with accounts department to ensure that credit control rules are followed and that cash flow objectives are achieved.
  • Chase and receive payments by cheque, credit card and direct debit for new business, renewals and policy amendments. Issue receipt documents and send renewal documents.


About you


  • Previous Customer Service experience within insurance is essential
  • Ability to build rapport
  • Confident & Friendly
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Deadline: 25-06-2024

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