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Customer Service Advisor - Customer Hub
View: 105
Update day: 07-05-2024
Location: Ryde South East
Industry: Non-profit Organizations
Position: Mid-Senior level
Job type: Part-time
Salary: £24,999 - £24,999
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Job content
Based in the heart of St Helens, our Customer Hub is central part of the Torus business. We are committed to delivering a high-quality service to all our customers. The key purpose of this post is to resolve customer enquiries across our current and future communications channel.The Customer Hub takes a proactive approach to customer care, ensuring high customer satisfaction with every contact. We provide customers with prompt and efficient, high quality customer service and have a supportive and effective partnership with other teams across the business.As we work towards more effectively serving our customers, we are actively recruiting 10 full-time and 4 part-time positions across our Customer Hub operation.Training will be 3 weeks full-time and then part-timers can go on their part-time hours from week 4.Hours will be on a rotating shift pattern across our operating hours which are Monday to Friday 8am – 8pm and Saturday 8am – 12 Noon.Have you got what it takes to succeed The following information should be read carefully by all candidates.This Is An Important Role In Which You Will- Action customer enquiries in line with our agreed Customer Standards Policy
- Ensure that during every customer interaction, arrears is identified, company policy is applied and the customer engaged to address the situation resulting in rent payments where necessary
- Apply Company procedures and policy in line with Anti-Social behaviour, tenancy management, and repairs.
- Take ownership and resolve customer enquiries, liaising with others when necessary and make referrals to appropriate teams
- Have a real passion for delivering an impeccable standard of customer care.
- Have a keen eye for detail and enjoy resolving complex issues in a fast-paced environment?
- Need to demonstrate a fully committed attitude in resolving often complex customer queries fluently and efficiently.
- 25 days holiday rising to 30 plus bank holidays (pro rata)
- Holiday purchase scheme
- Company Pension Scheme
- Company life assurance
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Deadline: 21-06-2024
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