Customer Service Administrator - TERM TIME

☞ Pertemps Newcastle

View: 111

Update day: 07-05-2024

Location: Gateshead North East

Category: Consulting / Customer Service IT - Software

Industry: Education Management Staffing Recruiting Financial Services

Position: Entry level

Job type: Full-time

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Job content

Customer Service Administrator - Term time only

Location - Gateshead, good transport links and free parking
Hours - Monday to Friday 8.15am to 4.30pm
Salary - £16,500 (£19,500 pro rata) plus benefits
Permanent role
Excellent Holidays

Excellent opportunity to work for a specialist software company based in Gateshead. They are looking to appoint an experienced Customer Support Advisor on a full time basis - school term time.

This role offers a starting salary of £16,500 per annum plus benefits (£19,500 pro rata), which would be paid in 12 monthly payments.

The role will be 37.5 hours per week Monday to Friday - 8.15am to 4.30pm (45 minutes lunch).

The Successful Candidate Will Have The Following Holidays
  • School summer holidays - 4 weeks off, working 2 weeks
  • Easter holidays - 2 weeks off
  • Christmas holidays 2 weeks off
  • Autumn, Spring and Summer half terms
  • 2 extra days to be used throughout the holiday year

Responsibilities Will Include
  • Liaising with clients and supporting with product knowledge
  • Increasing usage of product across client base
  • Entering and maintaining details on a CRM system
  • Dealing with client enquiries and providing telephone based and online support
  • Provide regular customer reports
Candidates should have previous experience in an administration role along with strong systems skills and knowledge of MS Office packages

Applicants should also have good written and verbal communication skills and be confident working both independently as well as part of a team.

The successful applicant will be subject to a DBS check.

This is a fantastic role within a successful and growing organisation, which offers both an excellent job opportunity and an excellent work/life balance scenario for the right candidate.
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Deadline: 21-06-2024

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