Customer Service Administrator

☞ TalentSpa

View: 106

Update day: 07-05-2024

Location: Coalville East Midlands

Category: Consulting / Customer Service IT - Software

Industry: Construction Staffing Recruiting Financial Services

Position: Entry level

Job type: Full-time

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Job content

Customer Service Administrator – [Nights]

Location: Coalville

Who is our client?

Our client has been delivering across the UK since 1833 – to and from every high street, as well as reaching the areas others can’t. Today, they are Logistics UK’s most innovative business of the year. With a strong focus on the future, sustainability and innovation – They keep moving forwards.

About the role: Are you an experienced Customer Service Administrator looking for your next opportunity?

Our client is looking for an enthusiastic customer service professional to join their team in Coalville. Working Monday – Friday with an 20:00 start time. You’ll be supporting the customer service team acting as the liaison between the customer and the warehouse and Transport. You’ll be acting as the first point of contact for the customer and resolves any problems or concerns with the receiving and storing, moving and distribution of supplies, stock and materials to and/or from the warehouse

In addition to a standard salary of £20,518 this role has a holiday allowance of 28 days including bank holidays.

COVID-19 Precaution(s)
  • Remote interview process
  • Personal protective equipment provided or required Plastic shield at work stations
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitisation, disinfection / cleaning procedures in place

What Your Day Will Look Like
  • Engage with depots and external contractors to retrieve proof of delivery in a timely manner
  • Ensuring that customer requirements are administered in a timely controlled and recorded manner
  • Answer and responding to all incoming queries in a prompt and polite manner
  • Monitor and chase documentation in support of the transport operation
  • Undertake administrative and filing duties to meet the needs of the transport department
  • Collation of accurate data

Additional Benefits
  • Healthshield: free cash healthcare scheme for all employees including dependent children;
  • Dental, optical, physiotherapy, health screening, 24/7 counselling and more
  • Employee perks: discount on trips, hotels, gyms, days out, restaurants, supermarkets and more
  • Discount on mobile phone contracts with EE;
  • Expanding portfolio of training opportunities and development plans

What Our Client Need From You
  • ‘Right To Work’ in the UK
  • Good communication skills are essential with the ability to express empathy with customers
  • Excellent written and verbal skills are essential
  • Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising
  • Good ‘people skills’ for working with a range of colleagues and customers
  • A professional manner
Ready to set the wheels in motion?

What are you waiting for, apply now! For any further information on roles please feel free to get in touch. Our client look forward to hearing for you.
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Deadline: 21-06-2024

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