Customer Service Administrator

View: 112

Update day: 07-05-2024

Location: Nantwich North West

Category: Consulting / Customer Service IT - Software

Industry: Marketing Advertising Staffing Recruiting Financial Services

Position: Entry level

Job type: Full-time

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Job content

Customer Service Administrator

Nantwich

£20k - £22k

Mon-Fri 9am - 5pm

The Customer Service Administrator will provide the first point of contact for customer services enquiries
Respond to enquiries from leaseholders and managing agents in line with Company Values, upholding and promoting the reputation of the company for excellent customer service
To act as an ambassador for the company in your conduct during working hours and in all contact with clients

Responsibilities And Accountabilities

To handle customers across different platforms, mainly email and phone
To ensure that queries are responded to within the agreed response time
To ensure customers queries are answered with the aim of a first-time resolution
To ensure the best Customer Care experience is given to all customers
To identify complaints and resolve them at first point of contact
Processing information on Leaseholders accounts
Act at all times in line with the Company Values, integrating these into all work practices
Maintain accurate computerised and manual records
Produce accurate information and reports for weekly/ monthly meetings
To observe the highest possible standards in relation to client and customer confidentiality and in compliance with Data Protection legislation
To undertake any other duties as are reasonably requested from time to time

Knowledge, Skills And Experience

Actively embrace and work within the Company Values
Able to show an understanding of and commitment to good customer care
Commitment to equality, diversity, and mutual respect; accepting differences and treating everyone fairly
Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity
Ability to work in a varied and demanding role with appropriate supervision
Strong attention to detail
Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents
Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel
Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions

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