Customer Service Administrator

Job content

We have an opportunity available for a Customer Service Administrator to join our team based in Bridgwater. You will join us on a full time, permanent basis and in return you will recieve a competitive salary. Monmouth Scientific Limited was established in 2004 and has been expanding steadily ever since. Today we directly employ over 80 people and boast a multi-million-pound turnover. As a member of the SDI Group, a PLC specialising in the Scientific industry, we are part of a larger group of over 200 employees, and growing rapidly. We have a very diverse but niche range of Fume Containment products, Clean Air systems and bespoke Air Handling equipment, which we install, calibrate, service and maintain all over the UK and ROI. We are widely regarded as one of the leading suppliers and manufacturers of Fume Cabinets, Biological Safety Cabinets and Clean Air solutions, not only in the UK, but increasingly more further afield in Europe, Africa, the Middle East and Australasia. We supply into some of the most technologically-advanced sectors in the UK, including the F1, Motorsport and Defence industries, as well as Healthcare and Pharmaceutical, Electronics, Manufacturing, Research and Education. Responsibilities of the Customer Service Administrator will include: Reviewing the generic email inbox and allocate to the correct teamAccessing service quote requests for relevant jobs that require quoting or responses for non-quotesRaising quotes for service department for review and send to customerSupporting sales office manager with processing sales orders onto the sage systemReviewing customer complaints and determine a solution with wider service/sales teamContacting customers as requiredEnsuring new Customers have all necessary forms completed, and that payment and relevant proforma invoices are issued in liaison with the Finance DepartmentProviding Customer with ‘Order Acknowledgement’ and ‘Ts & Cs’ detailing key information regarding their orderLiaising with Service Department to arrange dates for relevant works to be completedEnsuring that Purchasing Department is provided with all relevant information, to enable the timely ordering of filters and other partsActioning general office duties daily, including answering phone callsAssisting with internal enquiries in a timely manner, liaising with other Monmouth Scientific staff, to help achieve company objectives Essential key skills we’re looking for in our Customer Service Administrator: Good working knowledge of Sage 200 and Microsoft Office (Desirable)Excellent attention to detail and ability to work with a high level of accuracy, both written and typedAble to follow processes and quality-controlled standards of work, in line with company proceduresAble to work under pressure to meet deadlines, both alone and working in a team environmentHigh personal standards, self-disciplined and pro-active, able to prioritise own workload with minimal management supervisionProficient organisational skills, able to respond to continually changing business needsWillingness to work flexibly, with a calm, positive and motivational outlook to each taskPersonable nature, with confident and effective communication and listening skills, able to work closely with and engage employees and Customers at all levels If you think that you have the skills and experience to become our Customer Service Administrator, click ‘apply’ today to submit your CV and covering letter detailing your salary expectations.We’d love to hear from you! We are an Equal Opportunities employer and welcome applications from all who meet our selection criteria. Please note, it is unlawful to employ a person who does not have ‘entitlement and eligibility’ to work in the UK, so please ensure you have this permission before applying. By applying for this role (Customer Service Administrator), you agree to us sharing your data with those responsible for recruitment & training, purely for the purpose of this recruitment campaign. Applicants who demonstrate competency in the key selection criteria and most closely match our requirements will be short-listed for a brief telephone interview soon after the closing date. If you are successful at this first stage, you will be invited to a more formal Interview at our Bridgwater Head Office. Applications will be accepted by post, e-mail or in-person to our reception area. All applications received by the closing date will be acknowledged. We cannot accept responsibility for late applications or those lost in the post or e-mail system. No Agencies please