Customer Service Administrator

☞ Haulfryn

View: 105

Update day: 09-05-2024

Location: Congleton North West

Category: Other Part-time

Industry: Travel Arrangements

Position: Entry level

Job type: Part-time

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Job content

Haulfryn has a very exciting opportunity for someone who would like to grow and develop within the company and get involved in the development of our friendly holiday park.

We are synonymous with quality, exclusivity and luxury. We have gone from strength to strength in recent years, with an investment of over £30 million in to our parks.

Why Join Us
  • Competitive salary
  • Bonus scheme
  • 30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
  • Company Sick Pay
  • Life Assurance/Life Cover
  • Discounted holidays at our UK holiday parks
  • 50% discount on food
  • Online, high street and leisure discounts
  • Enhanced Pension Scheme
  • Employee Assistance and Wellbeing Program
  • Uniform provided
  • Cycle to Work Scheme
  • Eye Test Vouchers for VDU users
  • Team Member of the Month award
  • Refer a Friend Training and Development Opportunities
What Will You Do
  • Be the first point of contact for all our owners and guests and provide a welcoming experience
  • Be the first line of contact when dealing with complaints before escalation
  • Acitvely promote Haulfryn managed sublet package by liasing with them regarding guest and owner bookings, charges, maintenance, and annual quality control
  • Ensure continuous improvement of the park by seeking feedback from owners and guests and creating and implementing action plans while ensuring brand standards are carried out for consistency of guest experience
  • Support the sales team to ensure smooth handover of owner’s holiday home
  • Responsible for all office administration activities which may include monitoring and maintaining office equiplemebnt, controoling inventoy, raising Purchase Orders, and ensuring tidiness of the reception area
  • Be an active contributor by bringing ideas on how the park can succeed
  • Ensure compliance to Health and Safety regualtions at all times with the support of the Park Manager
  • Be available for on call duty as and when needed
What Will You Bring
  • 2 years minimum experience in a customer service/customer facing role
  • You should possess a confident telephone manner as well as good written English, computer skills and exceptional customer service.
  • Also with the ability to work on your own initiative and be able to demonstrate proven organisational, communication and interpersonal skills.
  • Previous experience in hospitality, cash handling and administration is desirable alongside a flexible approach to working (including weekends and Public holidays).
  • Excellent Customer Care Skills Able to deal with difficult situations professionally and efficiently
  • An eye for quality standards and safety
  • A flexible approach to working including weekends and public holidays is essential
Who We Are

We are a family-owned business who started with a single holiday park in Abersoch, North Wales. More than 85 years later, we now have over parks in some of the most stunning locations from the exclusive Warren in Abersoch to our family holiday resort at Edgeley Holiday Park, Guildford, within touching distance of London and across to the peaceful residential Willows Riverside Park in historic Windsor.

We believe what differentiates us from other parks are our:
  • Family values and a real community feel
  • Really special, beautiful locations
  • Warm and friendly team that make it feel like home
  • How we nurture the nature around us
We would like you to be part of our family and look forward to receiving your application.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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Deadline: 23-06-2024

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