Customer & Sales Data Analyst (B2B)

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Taylor & Francis Group currently have an exciting opportunity for two Customer & Sales Data Analysts within the Research & Analytics Department. The roles will contribute to the provision data and insights to inform the strategic decision making and evidence-based practice of Taylor & Francis Group staff.

The roles will focus on providing datasets, dashboards, reports and analysis based on data relating to sales, electronic usage, and customer profiles to support our Sales & Marketing teams. We are looking for one analyst to primarily support the books teams and one the journals teams, but there is likely to be some cross over and responsibilities cover between the roles. The successful candidates may also, on occasion, be required to help-out with other areas covered by the department such as bibliometrics, surveys and marketing and web analytics.

Responsibilities include:

• Maintenance and development of in-house business intelligence dashboards based on business requirements

• Compiling, analysing and presenting data from multiple sources for both regular and ad-hoc reports

• Highlighting trends and opportunities and making recommendations for action based on findings

• Anomaly investigation and data reconciliation

• Becoming an expert super-user of the various relevant in-house and external reporting systems and contributing to their development through change requests and testing new reports/data sets

• Presenting results of analysis to internal stakeholders

• 
  Running internal training on reporting systems/dashboards and supporting on-going use through provision of user-guides, videos and FAQs along with responding to user queries

The ideal candidates will have:

• Experience in gathering and interpreting business data requirements, translating these into BI Dashboards, strategic analysis or system change requests

• Proficiency in statistical analysis. Ability to compile, extrapolate, interpret and communicate data from multiple sources & to use data/market knowledge to spot and investigate data inconsistencies/anomalies in own and others work

• Exceptional attention to detail, and excellent problem-solving skills

• Excellent data visualisation and presentation skills

• Proactive mindset. Looks for areas where insight provision could be done more efficiently or enhanced based on known business priorities

• Proven ability with some or all of the following IT systems/languages: Advanced Excel, Microsoft PowerBI, Excel Power Query, SQL, and the ability to quickly learn and adapt to new systems and languages as necessary

Desirable Qualifications:

• Knowledge of academic books and/or journals publishing industry.

What we offer in return:

• Competitive Salary
• 25 days annual leave
• 3 additional discretionary days leave for Christmas
• 4 paid volunteering days annually
• Additional day off for your birthday
• Seasonal social and charitable events
• Training and development

You must have the right to live and work in the UK. This role is based from home in the UK with occasional travel to our office in Milton Park, Oxfordshire, as required.

Application closing date: 28th January 2022

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

We know that sometimes the ’perfect candidate’ doesn’t exist, and that people can be put off applying for a job if they don’t fit all the requirements. If you’re excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law. This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.

To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/care