CUSTOMER SALES ADVISOR

☞ VT Recruitment Ltd

View: 104

Update day: 01-06-2024

Location: Exeter South West

Category: Other

Industry: Consumer Services

Position: Mid-Senior level

Job type: Full-time

Salary: £20,000 - £26,000

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Job content

My client is continuing to expand and as a result they are currently seeking an enthusiastic SALES ADVISOR to join and strengthen their team in WASHINGTON, NORTH EAST.

Overview of Role:

To serve the sales customer base providing excellent customer service and also to provide general administration support to the Sales Manager.

Key Responsibilities & Accountabilities:

  • Handling inbound sales enquiries on the telephone and via e-mail which involves checking stock levels and pricing using Microsoft Great Plains and Microsoft Excel Spreadsheets
  • Processing sales orders using Microsoft Great Plains & Microsoft Excel
  • Dealing with customer queries and complaints, obtaining technical information regarding products where required and general customer service
  • Scanning, distributing and electronically filing all commercial invoices that have been created for shipments from the previous day
  • Responding to customer enquiries on the phone or via e-mail or via web based sourcing tool
  • Sourcing items from other suppliers when required
  • Maintaining high standards of administration and customer service to achieve maximum profitability & service level
  • Relaying customer issues and feedback to the line manager

Experience and Skills:

  • Excellent communication skills, telephone manner and technique as well as good interpersonal skills
  • Effective numeracy, literacy and word processing skills
  • Ability to liaise closely with internal colleagues and external contacts
  • Ability to work as member of a team
  • Commercial awareness i.e. good understanding of sales procedures, net & gross profit as well as purchasing costs & procedures
  • Good negotiation skills with the ability to assess issues and be assertive as required
  • Ability to make decisions relating to the day to day tasks within your remit without upward referral, and refer wider reaching decisions to the Branch Manager
  • Excellent organisational and prioritising skills, demonstrates a logical and methodical approach with attention to detail and accuracy
  • Demonstrates an analytical approach to facts and figures

Additional Details:

  • Competitive salary offered (negotiable dependent upon experience)
  • Full UK Driving Licence (desirable)
  • 22 days paid annual leave plus statutory holidays
  • Company paid health cash plan after completion of successful probationary period
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Deadline: 16-07-2024

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