Customer Project Manager

Purpose of role:
The key objective of the Customer Project Manager is to successfully solutionise, set up and manage multiple clients’ translation projects end to end as part of the Translation Service Delivery Department, liaising with key stakeholders as necessary and reporting to a Translation Team Business Operations Manager, or Team Lead PM.

Job title:

Customer Project Manager

Job Description:

What you’ll be doing:

• Ensuring owned clients are guided and supported in finding the best approach for their translation requirements
• Managing complex projects ensuring quality delivery on time and in budget
• Taking ownership of projects at a customer level to drive the accounts forward and proactively streamline processes
• Troubleshooting and analysing root cause in order to initiate improvements
• Liaising professionally with external resources
• Organising and coordinating quality processes as required
• Working to KPIs and increasing gross and net profit
• Maintaining records as required and adhering to ISO procedure and requirements
• Building strong relationship with owned clients and providing a high level of customer service in order to encourage further opportunities for the business
• Liaising with key stakeholders in other internal departments effectively
• Producing quotes, arranging schedules and ensuring client is kept up to date on progress
• Identifying risk and escalating as appropriate
• Supporting Customer Lead PMs in evaluating requests, analysing and preparing files throughout the customer workflow cycle
• Other duties which may from time to time be required
• Embodying all of Capita’s values, demonstrating the behaviours and competencies representative of a Capita TI employee, and serving as an example to your department/colleagues

What we’re looking for:

• Good command of various file types and/or CAT tools
• Educated to Degree or HND level (preferably language-related)
• Good command of Microsoft Office: Outlook, Excel, Word and PowerPoint and IT literate
• Excellent communication and customer service skills at all levels, both internally and externally, written and verbal
• Experience of data analysis and reporting
• Strong and proven negotiation skills

About Capita Translation & Interpretation:

Capita Translation and Interpreting (part of Capita PLC) is a global language provider. We combine innovative people, process and technology. We’re open – demonstrating integrity & trust; we’re collaborative – putting our customers first and building partnerships; we’re ingenious – forward-thinking, developing new technology to unlock value; we’re effective – focusing on quality and drawing on experience. Our goal is to create better outcomes by breaking down language barriers in global businesses, public sector & emergency services. Our translation and interpreting services enable professionals, business leaders, marketing teams, HR departments, NHS staff and police officers to communicate with anyone, anywhere, in any language.

What’s in it for you:

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Location:

Oldham

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent