Customer Liaison Advisor

Customer Liaison Advisor – Hammonds Fitted Furniture

Maternity Leave Cover (4 – 6 months)

An exciting and rewarding opportunity has arisen for a Customer Liaison Advisorto join our successful team based in Hinckley to cover a period of maternity leave. We are Hammonds Fitted Furniture, a well-established and successful manufacturer and retailer of home storage solutions based in Hinckley, Leicestershire.

At Hammonds we truly believe every customer should receive a superior product and impeccable service from beginning to end. We are looking for people who are like-minded, conscientious, self-motivated and who take pride in their work. Above all, you must have a can-do attitude and be passionate and committed about delivering customer service excellence.

As a Customer Liaison Advisor, your primary focus will be handling cancellation requests by successfully re-engaging customers. You will also manage the return to sales process, supporting our sales force and our customers by making sure everything is done to deliver swift resolutions.

You don’t need to be an experienced customer services practitioner as full training will be provided. But as you will have direct contact with customers, you will need to be a great listener and have the ability to quicky build a rapport; you’ll be a strong negotiator and a natural problem solver with the ability to think on your feet to bring a situation to a positive conclusion. You’ll be able to demonstrate a real passion for customer services and the importance of delivering on promises.

Self-motivation, a positive disposition and empathy are therefore key to this Customer Liaison Advisorrole, along with the ability to recognise how your own behaviour influences a situation.

Successful candidates will receive full training a basic salary with the opportunity to enhance earnings with bonus and incentive payments.

Benefits of becoming our Customer Liaison Advisor include: Free on-site parking, company pension, service recognition and staff discounts.

If you possess the qualities we seek, and want to be part of our successful team and business, then click apply and complete our application process.