Customer Experience Specialist, Daventry, Northants - UK & DE

☞ Percepta

View: 104

Update day: 11-06-2024

Location: Daventry East Midlands

Category: Other

Industry: Outsourcing Offshoring

Position: Entry level

Job type: Full-time

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Job content

Do you understand the need and have a passion for providing first class Customer Service?

Do you like owning and resolving customers’ queries and complaints and being their single point of contact from start to finish?

Does helping others make you smile and give you a sense of satisfaction?

If you’ve answered yes to the above, and have the below skills and experience then this role could be for you!
  • A minimum of 2 years’ customer service experience.
  • Single Point of Contact/Case Management experience.
  • Excellent verbal and written communication skills.
This hybrid working role requires you to work in a busy and fast paced in-bound Call Centre based in Daventry, Northants.

Customer Experience Specialists

Location - Daventry NN11

Start Date: Monday 31st July 2023

Onsite Training - Fully paid training and equipment provided

Salary £26,000 + Annual Bonus + fantastic Company Benefits + Free Onsite Parking

Full Time - Permanent (40hrs a week on a rota basis - 2 days remote/ 2 days office based)

About The Customer Service Role

As a Customer Experience Specialist, working with our globally recognised provider of high-quality Automotive products and services, you will work with customers and prospective buyers to earn and retain their loyalty, suggesting best solutions to answer their queries and resolve their concerns. We are dedicated to delivering an exceptional customer experience which starts with you discovering your customer’s needs and using your exceptional customer service, problem solving and investigation skills to find the best solution to resolve their concerns.

We welcome candidates from all backgrounds, with experience of delivering an outstanding customer experience with a focus on building relationships through end-to-end customer service.

Key Responsibilities Of The Customer Service Role
  • A passion for building product knowledge and service support.
  • Strong communication, negotiating and investigation skills.
  • Strong people skills, showing compassion, empathy, and exceptional listening skills.
  • Responsible for handling high volume calls and emails (Inbound & Outbound)
  • Y ou will also act as a liaison between customer, Sales, Technical Hotline, PD, Warranty support and dealership by following up to ensure customer satisfaction through effective case management.
  • Exhibit strong follow up and organisational skills, in both verbal and written communication.
  • Detail oriented, self-motivated, and comfortable working in a fast-paced environment.
Customer Service Requirements/Skills
  • Demonstrate a high level of trust and integrity
  • Excellent oral and written communication skills, with good command of grammar and punctuation
  • Excellent attention to detail and practices active listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritise projects and customer needs as well as working to a schedule.
  • Conflict resolution skills - listen to the customer
  • Exercise good service and business judgement with end goal of customer satisfaction
  • Resilience
What You Will Receive

Benefits -
  • 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays
  • Life Assurance 4 x annual salary
  • Contributory pension scheme
  • Private medical Insurance
  • Comprehensive travel insurance for you and family in line with Scheme rules
  • Discounted dental scheme
  • Discounts on brand new vehicles
  • Employee Assistance Program (EAP)
  • Free eye test with money towards new prescription glasses
GB-ENG-Daventry

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Deadline: 26-07-2024

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