Customer Experience Consultant | S1 | Everyday Banking | Romford

WHAT YOU WILL BE DOING

Join our community.

Life in our branches is busy, fast-moving, demanding but always rewarding. You’ll be at the heart of the action – acting as the friendly face and voice of Santander.

Just as no two customers are the same, no two days will be either. Whether you’re helping a customer face to face or on the phone - opening an account, moving some money or getting access to specialist advice, you’ll play a vital role in their life plans. You’ll also have a great team around you – and what could be more rewarding than that?

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment.

The difference you’ll make.

• Listening to, understanding and anticipating customers financial needs

• Presenting options and solutions across a range of products and services with a primary focus on digital first

• Answering customer calls into our contact centre

• Developing meaningful relationships with customers, and working with colleagues to look after their day-to-day and long-term needs

• Helping us be a bank that’s simple for colleagues and customers to deal with

What you’ll bring.

• Proven ability to deliver an outstanding consultative customer experience having explored a customer’s needs

• Excellent listening, numeracy skills and communication skills, both face to face and over the phone

• You will require the right to work in the UK (please see details below)

It would also be nice for you to have.

• A real desire to go above-and-beyond for customers

• Effective team working skills with a flexible, can-do approach to work

• Openness to a broad range of activities, even if outside of standard expectations

• Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know.

This role is based in Romford branch.

This is a permanent role. The working hours will be full time, 35 hours per week, between the hours of Monday – Saturday, 8am – 6pm.

We will be conducting all interviews via telephone or video-conference where possible.

Everyday Inclusion.

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• £500 annual cash allowance to spend on our great range of benefits.

• Eligible for a discretionary performance-related annual bonus.

• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.

• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

• Share in Santander’s success by investing in our share plans

• Support your favourite causes through charitable giving and our community partnerships

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.