Customer Experience Advisor Salesforce

☞ Cignpost Diagnostics Ltd.

View: 112

Update day: 11-06-2024

Location: Farnborough South East

Category: Health / Medical Care

Industry: Hospital & Health Care

Position: Associate

Job type: Contract

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Job content

The responsibilities of the Customer Experience Advisor Salesforce is to investigate and resolve issues arising from customer webforms/call centre enquiries.

Key responsibilities:

  • Responsible for analysing data on incoming webforms and call centre enquiries.
  • Make recommendations on process and technology improvement opportunities arising from data analysis.
  • Keep records and financial information confidential, private and secure.
  • Learn how to use database systems and technology to deliver exceptional customer care.
  • Supporting with continuous improvement of D2C and B2B business.
  • Support on introduction of Salesforce suite of tools and Salesforce enhancements.

Experience required:

  • Able to work in a fast-paced environment
  • Patient and friendly
  • Able to navigate an intricate web system
  • Able to work to a deadline
  • Attentive to detail
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Deadline: 26-07-2024

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