Customer Experience Advisor

☞ DFS

View: 106

Update day: 07-05-2024

Location: Cannock West Midlands

Category: Consulting / Customer Service IT - Software Part-time

Industry: Marketing Advertising Staffing Recruiting Retail

Position: Associate

Job type: Part-time

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Job content

About The Role

An engaging & passionate personality is essential for our Customer Experience Advisor roles as they will understand exactly what the customers need and have the ability to remain positive, with a ‘can do’ attitude. A flexible approach is needed as you will be interacting with the customers, dealing with a small level of sales and supporting the store with organisational tasks.

This role definitely provides a variety of responsibilities; from supporting showroom standards, text and video chat, call backs to customers, processing of sales, weekly audits and responding to customers queries. From time to time you may also be required to support other stores. You will need the commitment to step out of your comfort zone, to try something new, but most importantly to deliver an exceptional customer experience.

As a business, we are focused on getting the right people into our team and so are open to have conversations around the part time working hours to fill the opportunity. We live by our values (Think Customer, Be Real and Aim High), so even if you don’t meet every requirement for this role, we encourage you to apply. We are looking for ambitious team players who are passionate and customer focussed - not just candidates who check all the boxes!

If you are interested in joining our team and taking the next big step in your career click ‘Apply’ now to take the first step in your DFS journey.

About DFS

Since 1969 DFS has been manufacturing, selling and distributing high quality furniture. We currently offer a fantastic customer experience through our network of stores based throughout the UK, Republic of Ireland, Spain, and The Netherlands. Our customers also have the opportunity to interact and transact with our industry leading digital platforms making our products accessible to all.

Benefits

Fantastic opportunities to develop yourself and your career.
Basic salary with uncapped earning potential.
Colleague discount scheme for yourself, friends, and family.
High Street discount scheme.
Enhanced Maternity, Paternity, Adoption coverage.
Life Assurance
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Deadline: 21-06-2024

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