Customer Engagement Manager

☞ F5

View: 107

Update day: 01-06-2024

Location: Liverpool North West

Category: Executive management Production / Operation

Industry: Information Technology Services Computer Software Financial Services

Position: Associate

Job type: Full-time

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Job content

Job Description

Job Description

Job Description

Would you like a career that gives you opportunities to help customers and partners adopt cloud computing web services? Would you like to work with our F5 Sales team and expert speakers to help answer our customers’ most challenging issues?

At F5, we’re hiring a Customer Engagement Manager to work with our sales and business partners. The CEC (Customer Engagement Centre Centre) delivers high-impact in-person, hybrid, or virtual engagements to our customers, leveraging expert speakers across F5.

The CEC Customer Engagement Manager understands the customer’s cloud journey and provides guidance to the Account Manager to design Engagements that best serve the objectives of the customer to help increase customer adoption of F5 services and solutions.

Responsibilities Of The Customer Engagement Manager Include
  • Collaborate with Sales and Partner teams to help understand the customer’s business needs and build the customer’s briefing agenda. Ask probing questions regarding customer issues and help design appropriate follow-up criteria for each speaker. Assess the need for specific discussions with speakers.
  • Manage and facilitate virtual customer engagements ensuring high quality production value and experience.
  • Support the best and highest use of available CEC resources based upon relevant briefing acceptance criteria.
  • Match speakers and agenda topics with customer needs. Works with the Speaker/Content Manager and Track Owner to ensure speakers have been fully vetted for the respective topic.
  • Support the briefing by setting expectations with the account manager and customer at opening and closes the briefing to ensure all relevant data and next steps are clearly communicated.
  • Contribute to set expectations with the account manager and holds them accountable for the required joint work (actions and deadlines) leading to a successful CEC briefing.
  • Ensure all necessary logistical arrangements are made to support the briefing (booking meeting space, coordinating vendor services including: catering, A/V etc.
  • Verify briefing post-mortems have been completed by the Sales team to ensure F5 has collected the customer’s next steps.
  • Actively contribute to the evolution of CEC scalable processes and tools. Works with the Operations Manager to help design requirements for improvements.
Basic Qualifications
  • Minimum 2 years of event, sales or marketing experience
  • Experience leading and managing multiple projects simultaneously
  • Strong executive presence
  • Strong verbal and written communications skills and ability to lead effectively across organizations and vertically, from Senior Executives to Account manager.
  • Must be able to work independently with minimal direction and is self-motivated.
Preferred Qualifications
  • Experience at a technology company
  • Strong background in voice of the customer and translating to actionable results.
  • Previous role in an Executive Briefing Centre
F5 is an equal opportunities employer and welcomes diversity in the workplace

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.Phishing Alert

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability,marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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Deadline: 16-07-2024

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