Customer Contracts & Order Coordinator

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View: 102

Update day: 11-05-2024

Location: Thame South East

Category: Other

Industry: Technology Information Internet

Position: Entry level

Job type: Full-time

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Job content

A leading manufacturer in Thame is looking for a Customer Contract & Order Coordinator to manage customers from initial enquiry to order delivery, managing complex customer orders with time critical delivery requirements and varied contractual obligations. Coordinate and progress through all internal departments to meet and exceed customer expectations, customer deadlines, internal business targets and always provide exceptional customer service.Key AccountabilitiesThese will include:
  • Receive customer orders and contracts and manage the internal contract review process through to a successful conclusion.
  • Manage the end-to-end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams to problem solve any potential issues in achieving the customer requirements.
  • Manage financial aspects of the orders / contract ensuring that advanced or staged payments are achieved, and payment delays avoided.
  • Work with the sales team to understand forecast and pipeline order probability and requirements, engaging with the customer at the earliest possible stage and supporting all pre-sales activity as required.
  • Consolidate delivery dates and drive customers to provide firm and accurate delivery forecasts.
  • Take ownership of all queries from the customer and supporting them through to resolution engaging with global manufacturing and quality teams as required.
  • Attend and actively participate in production and operations planning meetings identifying priorities, troubleshooting, and problem solving.
  • Manage customer changes, documenting and implementing accordingly.
  • Provide open order, on time delivery, and invoicing reports to meet individual customer requirements and internal KPI’s (key performance indicators).
  • Work with the Shipping & Logistics Coordinator to ensure that all customer orders are dispatched in line with customer requirements including any letters of credit, export documentation or pre-shipment inspections / factory acceptance tests (FAT).
You need to have a strong administration / customer focused background who likes working in a team, a busy and varied day and liaising with a big mix of customers.This role is based in Thame with parking, and it is a 7.30am until 4.00pm and an early 12.30pm finish on a Friday. Salary offered is 25 - 27,500k, 25 days holiday, pension and life assurance.
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Deadline: 25-06-2024

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