Customer Complaints Assistant

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View: 107

Update day: 07-05-2024

Location: Chatham South East

Category: Consulting / Customer Service IT - Software

Industry: Nonprofit Organization Management Staffing Recruiting Government Administration

Position: Entry level

Job type: Full-time

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Job content

Our customers’ needs are at the heart of all that we do.
We’re looking for an enthusiastic person to join us in an exciting new role of Customer Complaints Assistant ,to help ensure complaints are investigated and resolved appropriately with high quality responses and any lessons learnt from them fed back to the relevant areas within the business.
You’ll be proactive and an excellent communicator who is used to engaging with a diverse range of customers across a variety of communication channels.
You will need to keep detailed and accurate records of investigations and take reasonable steps to ensure we meet our targets.
Working within the Business Improvement team, you’ll work closely with a range of colleagues across the organisation to turn customer insights into real actions, developing a rich understanding of our customers along the way.

About You
  • You will have excellent communication skills, with the ability to adapt your approach when talking with a diverse range of both colleagues and customers
  • Experience of working in a customer facing role, with a particular focus on handling complaints
  • Strong organisational and digital skills
  • Flexibility to work both independently and integrated within teams around the business
  • Excellent interpersonal skills
  • You’ll need to be able to occasionally complete visits to see customers, either by driving or via public transport.
We Offer
  • 28 days’ holiday per annum (in addition to Bank Holidays)
  • Flexible staff benefits
  • A performance-based bonus
  • A great team of colleagues
Next Steps

Does this sound like you? Then we’d love to hear from you. Please take a look at the Role Profile for the post, and submit an application form via our e-recruitment system.
Please note that basic-level Disclosure & Barring Service clearance will be required for this role.
You can find out more about working for #teammhs here: https://youtu.be/-7o9L8OPn60
We look forward to hearing from you soon.
Interviews will be held on Tuesday 6th July 2021.
Interview arrangements will reflect current guidance about coronavirus. We’ll confirm further details with candidates who are shortlisted to attend an interview.
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Deadline: 21-06-2024

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